Deployment Technician

*Employee should live within a commutable distance of the San Francisco Bay Area & be able to drive a Company vehicle to our Company warehouse & client's businesses on an ongoing basis.

Company Overview:
POS360’s mission is to accelerate the transition from traditional electronic cash registers to powerful new point-of-sale (POS) products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use—and a technical team providing industry-leading support—our systems open the door to the next level of success for our clients.

In addition to our core POS solutions, we also offer branding and design services to help our clients build a strong, professional presence in their communities. From convenience stores and delis to small restaurants, we support business owners with the creative tools they need to stand out and grow.

About the role
Join POS360 as a dynamic Deployment Field Technician, where you'll play a pivotal role in deploying cutting-edge point-of-sale (POS) and IT solutions. Your mission will be to expertly install, configure, and maintain our proprietary POS systems at diverse customer sites. This role demands a blend of technical acumen and stellar customer service skills. You'll address complex technical challenges, ensure seamless network integration, and provide hands-on customer education. Be ready to engage in varied projects, sometimes requiring non-standard working hours or travel, as you contribute to our commitment to operational excellence.

Key Responsibilities:

Install, configure, and maintain POS systems and related hardware at client locations.

Perform system upgrades and enhancements for optimized functionality.

Diagnose and resolve technical issues, ensuring minimal downtime.

Conduct network installations, including configuration of routers, switches, and ensuring robust security measures.

Educate customers on system features and functionalities, enhancing their user experience.

Collaborate with internal teams (e.g., Development, Logistics) to streamline deployment processes and enhance customer satisfaction.

Ensure compliance with industry standards and company policies during installations.

Configure, program, and test credit-card terminals, registers, printers, and scanners prior to deployment.

Collaborate with internal teams and external partners to verify optimal hardware and network configuration.

Conduct comprehensive QA checks on M1-R systems and peripherals.

Identify and tag Return Merchandise Authorization (RMA) equipment as needed.

Qualifications:

High school diploma required, along with either one year of field experience or 2 (two) years of in-house IT support experience.

Proven experience in IT support, networking, or a related field.

Strong understanding of Windows 10/11, computer systems, software, and POS technologies.

Proficient in the use of various hand tools for installation and repair.

Exceptional customer service skills with experience in client-facing roles.

Eagerness to master new technologies and become a POS360 product expert.

Valid driver's license with a clean record.

Flexibility to work irregular hours, including weekends and holidays, and to travel overnight as needed.

Physical ability to manage equipment, including lifting up to 35lbs solo and 75lbs with assistance.

Good manual dexterity and ability to work in various physical positions.

Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.

POS360, Inc. is a Drug-Free Workplace.
We take our commitment to maintaining a drug-free workplace seriously, and therefore, all candidates will be required to undergo a drug test as a condition for employment.

POS360, Inc. is an Equal Opportunity Employer.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Job Type: Full-time

Pay: Pay: $25.00 - $35.00 per hour
Expected hours: No less than 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Vision insurance

Schedule:

8 hour shift

On call

Overtime

Weekends as needed