Deployment Strategist

Deployment Strategist

GovSignals

New York, NY • Full-time • Hybrid

ABOUT GOVSIGNALS

We are shaping the future of government contracting with breakthrough AI‑driven solutions. We are disrupting a multi‑billion dollar industry and enabling private‑sector technologies to secure government contracts faster than ever, strengthening national security and driving economic growth.

GovSignals has built the most advanced government‑contracting AI platform available. From small businesses to Fortune 500 enterprises, our platform multiplies the opportunities contractors can pursue and empowers them to deliver fully compliant, winning proposals in hours instead of months. As one of the largest aggregators of U.S. government data, we set trends rather than follow them.

ABOUT THE ROLE

Our platform is powerful. But power without adoption is just potential.

Deployment Strategists are the core of our Deployment Team. You own the entire post-sale client lifecycle: From the moment a deal closes through onboarding, activation, training, strategic advisory, and ongoing expansion. You are the primary relationship holder, the voice of the client inside GovSignals, and the person responsible for making sure every client gets measurable value from our platform.

This role is equal parts technical and strategic. You will run discovery sessions, map client workflows, and build deployment plans tailored to how enterprise procurement teams actually operate. You will also advise senior stakeholders on platform implementation strategy, surface product feedback that shapes our roadmap, and identify expansion opportunities rooted in real usage and demonstrated ROI.

We know what makes our clients successful. This role turns that knowledge into a system: deployment playbooks, onboarding frameworks, and training programs that codify our best practices and allow us to continue scaling without losing the quality our clients expect.

KEY RESPONSIBILITIES

Client Onboarding & Activation

• Own end‑to‑end onboarding from signed contract through go‑live—you are the single point of accountability

• Conduct discovery sessions that map client workflows, success criteria, and internal politics

• Build tailored deployment plans that account for each client’s org structure, procurement processes, and compliance requirements

• Coordinate cross‑functional resources (engineering, product, sales) to unblock deployments and hit timelines

Training & Enablement

• Design and deliver training programs tailored to diverse user personas—from analysts to executives

• Create account‑specific playbooks, documentation, and enablement materials that drive self‑sufficiency

• Develop internal champions within client organizations who become your force multiplier

• Run recurring office hours and check‑ins that keep adoption on track and surface issues early

• Identify process improvements within client workflows that increase their win rates using our platform

Account Growth & Expansion

• Map client organizations for expansion opportunities—new teams, new use cases, new budget lines

• Partner with Sales on growth strategies that are rooted in demonstrated value, not just pitch decks

• Surface upsell and cross‑sell opportunities based on actual usage patterns and deployment depth

• Drive renewals through ROI that’s documented, measurable, and obvious to the client’s leadership

Operational Excellence

• Build additional deployment playbooks and scalable processes that don’t exist yet—this function is yours to create

• Maintain account plans and health scores that give leadership real‑time visibility into client risk and opportunity

• Identify cross‑account patterns that inform product development, pricing, and go‑to‑market decisions

WHO YOU ARE

You’ve taken complex enterprise products and made them indispensable inside organizations. You’ve run onboardings where nothing went according to plan and still delivered. You know the difference between a client who’s “live” and a client who’s actually activated—and you don’t stop until it’s the latter.

You’re technical enough to understand APIs, data flows, and platform configuration, but your real skill is reading a room. You can sit with a VP of Procurement and understand their world in 30 minutes. You can translate that understanding into a deployment plan that accounts for the politics, the timelines, and the technical constraints.

You’re a builder, not a maintainer. You want to create the deployment function, write the playbooks, and define what great looks like—not inherit someone else’s process and optimize it at the margins. You’re not looking for a 9‑to‑5. You’re looking for a mission—and the ownership stake to go with it.

REQUIRED QUALIFICATIONS

• 4+ years in Customer Success, Professional Services, Solutions Architecture, or Account Management at a high‑growth B2B SaaS company

• Startup experience required—you’ve operated where the playbook didn’t exist and built one anyway

• Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and long timelines

• Strong process orientation: you can map a client’s workflow, spot the gaps, and design a deployment plan around them

• Executive‑level communication skills—you’re credible and composed in front of C‑suite and senior government officials

• Data‑driven analytical mindset: you measure success in adoption metrics and expansion revenue, not just NPS scores

• Proficiency with CRM and client success tooling (HubSpot, Gainsight, or similar)

Bonus: Government contracting or GovTech experience. If you know what a SAM.gov registration looks like or can explain the difference between a GSA schedule and a BPA, you’ll ramp faster.

WHAT THIS IS NOT

This is not a role for someone who thinks in job descriptions. If you draw hard lines between 'my responsibility' and 'not my responsibility,' this is not the right fit. If you need formal authority before you can drive outcomes, this is not the right fit. If your default mode is process over judgment, this is not the right fit.

We need someone who earns influence through competence and relationships, who sees the full picture across sales, product, and operations, and who builds structure out of ambiguity rather than waiting for someone else to hand it to them.

COMPENSATION & BENEFITS

• Base Salary: $100,000–$150,000 plus performance bonus

• Equity: Meaningful stake in a well‑funded, fast‑growing startup—we want you to win big when we win big

• Benefits: 100% employer‑paid medical, vision, and dental

• Unlimited PTO

• Ground‑floor opportunity to build the deployment function from scratch alongside the founding team