Deployment Strategist (f/m/d)*

Location: New York City or Berlin (Hybrid) Travel: ~25%

Your Mission:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

This is an opportunity to build a new industry. Agentic AI for enterprise is nascent. You’ll define what “good” looks like - at the forefront, with the hardest customers, solving the toughest problems.

In This Role You Will:

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.

• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.

• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.

• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.

• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.

• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.

• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.

• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.

• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

What You Bring To The Table:

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.

• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.

• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.

• Product thinking: built client-specific roadmaps aligned with platform strategy.

• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.

• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.

• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.

• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have:

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.

• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).

• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).

• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.

• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.

• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.

• Learning loop: created reusable patterns from custom work, fed learnings to product.

What's In It For You?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.

• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.

• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.

• Competitive compensation and equity package.

• Flexible working hours, 28 vacation days and workation opportunities.

• Access to a training and development budget for continuous professional growth.

• Regular team events, game nights, and other social activities.

• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your Recruiting Process at Parloa:

TA Screen (45 min) → Hiring Manager Call (45 min) → Case Study (take-home) → Case Interview (60 min) → Bar Raiser Interview (60 min.)

Ready to build a new industry? Submit your resume and a brief cover note: “What’s a customer outcome you owned? What did you personally build/execute (not just advise)?”

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.