Deployment Engineer

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

Base is looking for a Deployment Engineer to architect the process for rapid deployments of hardware throughout the state of Texas and beyond. This pivotal role is focused on ensuring a positive customer experience and increased uptime of battery systems.

What You'll Do

• Build scalable processes to deploy thousands of batteries for both internal processes and physical build processes, ensuring efficiency and quality. 

• Develop procedures for installs, field service, and comprehensive documentation to standardize operations.

• Drive efficiency across the deployment pipeline.

• Set up systems to collect data that will drive continuous process improvements and system changes.

• Troubleshoot and triage operational problems, ensuring swift resolution and minimal disruption.

• Troubleshoot and diagnose hardware failures, identifying root causes and implementing effective solutions.

• Participate in a rotation on-call schedule for managing the fleet.

What You'll Bring

• 2+ years of experience as a hands-on Mechanical/Manufacturing/Industrial Engineer working on mechanical and/or electromechanical systems.

• Experience developing processes and procedures for field work and manufacturing.

• Experience working with and managing vendors and subcontractors.

• Degree in Mechanical engineering, Manufacturing Engineering, Industrial Engineering, or equivalent experience.

Focus Areas: 

• Channel Partnerships: Set up channel partnership processes, manage partnership relationships, manage subcontractors, and ensure happy channel partners.

• Field Application: Develop field service processes and procedures, support electricians in triaging and troubleshooting hardware.

• Hardware: Own install Bill of Materials, roll out new configurations to production, configuration management, and manage hardware issue resolution.

• AHJs & Utilities: Manage relationships, develop processes for onboarding new AHJs & Utilities, and drive resolution for issues that arise internally and externally.

• Pipeline Efficiency: Simplify internal processes to decrease time spent onboarding members, submitting applications, scheduling installs, etc.

• Install Efficiency: Own all install processes and operations to decrease time spent at an install (goal is x2 installs per day).

• Install Quality: Improve overall installer success and decrease field service visits for workmanship related issues.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.

• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.

• Everyone’s an Owner: Follow through on commitments and own results.

• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.

• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.

• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.