Department Manager - Strategy and Business Support

Makro PRO

Bangkok, Bangkok, Thailand permanent

Posted: February 20, 2026

Job Description

Job Purpose

To support the strategic development and execution of Makro’s e-commerce and B2B businesses by providing structured business insights, strategic analysis, and cross-functional coordination to enable informed decision-making and sustainable growth. This role acts as a strategy enabler and business partner, supporting leadership in translating strategic priorities into actionable initiatives and performance monitoring, without direct ownership of commercial operations.

Responsibilities:

Strategy Development & Business Planning

• Support the development of short- and mid-term strategies for Makro e-commerce and B2B businesses in alignment with overall corporate direction.
• Conduct strategic analysis on market trends, customer behavior, channel performance, and competitive landscape to support strategic decision-making.
• Translate strategic directions into structured business plans, initiatives, and roadmaps for execution tracking.
• Support annual planning, mid-year reviews, and strategic presentations for management and leadership forums.

Business Performance & Insight Support

• Monitor and analyze key business performance indicators (KPIs) related to e-commerce and B2B channels.
• Provide regular performance insights, variance analysis, and issue identification to support management reviews.
• Develop structured reports, dashboards, and management materials to support leadership discussions.
• Identify performance gaps, improvement opportunities, and business risks based on data-driven insights.

Cross-functional Coordination & Strategic Execution Support

• Act as a coordination point between strategy, commercial, operations, technology, and other related functions to support strategic initiatives.
• Track progress of strategic initiatives and ensure alignment across stakeholders.
• Support governance processes, milestone tracking, and issue escalation related to strategic projects.
• Facilitate alignment meetings and prepare materials for steering committees or leadership reviews.

Business Case & Initiative Support

• Support preparation and review of business cases, investment proposals, and initiative justifications related to e-commerce and B2B growth.
• Assist in assessing financial impact, operational feasibility, and strategic alignment of proposed initiatives.
• Support post-implementation reviews to assess outcomes versus objectives.

Ad-hoc Strategic Support

• Provide ad-hoc strategic analysis and support as requested by senior management.
• Support special projects related to digital transformation, B2B capability building, or new business models.

Requirements:
• Bachelor’s degree in Business Administration, Economics, Management, Finance, Data Analytics, or a related field
• At least 5 years of experience in strategy, business planning, management consulting, e‑commerce, B2B, or related analytical roles
• Experience in developing strategic plans, analyzing business performance, or supporting cross-functional initiatives is preferred
• Proficiency in data analysis tools (e.g., Excel, Google Sheets, Power BI, Tableau) and comfort working with KPIs and business performance metrics.
• Good understanding of e‑commerce, digital business models, or B2B commercial operations is advantageous

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