Dental Virtual Assistant

Job Title: Dental Virtual Assistant

Position type: Full-time

Work hours: 40 hours/week (EDT)

• Monday – Thursday: 8:30 AM – 4:30 PM
• Friday: 9:00 AM – 4:00 PM

Note: Candidate should be flexible to adjust to a full 8:30 AM – 5:30 PM schedule (Monday–Friday) if required by the provider to complete 40 hours.

Work days: Monday – Friday

Salary: $5 – $6 per hour (depending on experience)

Job code: SJM-SageDC

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work/Responsibilities

Overview:

We are seeking a highly skilled and proactive Dental Virtual Assistant to support a busy dental practice. This role requires someone experienced in healthcare or dental administrative operations who can work independently, manage multiple priorities, and contribute to a smooth and efficient patient experience.

Key Responsibilities:

• Appointment scheduling and patient reminders
• Patient records management and data organization
• Handling patient inquiries via phone, email, and messaging platforms
• Coordinating with healthcare professionals and internal staff
• Compiling medical research and preparing reports
• Document preparation (reports, presentations, spreadsheets)
• Email and text management (sorting, prioritizing, responding, newsletters)
• Billing support and administrative assistance
• Provider support and patient care coordination

Requirements:
Experience requirements:

• Proven experience in healthcare or dental administrative roles
• Strong understanding of medical/dental workflows and systems
• Experience with tools such as Planet DDS, Weave, VoIP systems, Slack, Salesforce, WhatsApp, Skype

Skills & Qualifications:

• Excellent communication skills (written and verbal)
• Highly detail-oriented and organized
• Strong problem-solving and critical thinking abilities
• Ability to manage KPIs, scheduling, and documentation accurately
• Tech-savvy and adaptable to new systems

Core Competencies:

• Proactive and self-directed
• Minimal supervision required
• Strong organizational and multitasking skills
• Reliable and consistent performance
• Patient-centric mindset
• Professionalism and initiative
• Growth mindset and willingness to learn

Key Focus Areas:

• KPI & Performance Tracking
• Scheduling & Staff Coordination
• Proactive Initiative & Self-Direction

Preferred Background Experience:

• Dental Receptionist
• Patient Care Coordinator
• Dental Billing Specialist
• Provider Support

Deal-Breakers (Automatic Disqualifiers):

• No healthcare or dental administrative experience
• Requires constant micromanagement
• Unstable internet or inability to access systems reliably
• Poor communication skills
• History of unreliability or inconsistent performance

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.