Dental Virtual Assistant - Front Desk & Administrative Support

Job Title: Dental Virtual Assistant – Front Desk & Administrative Support

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM (Eastern Time)

Work Days: Monday to Friday

Salary: $5 – $6 per hour

Job Code: R-PDLP

Workplace: Remote

Preferred Candidate Location: Philippines

About the Client

The client is a pediatric dental practice based in Lakeland, Florida, providing dental care for children. The practice handles a high volume of patient calls and relies on accurate insurance verification, clear communication, and dependable front desk support to ensure smooth daily operations.

Scope of Work / Responsibilities

The Medical Virtual Assistant will serve as a Front Desk Receptionist and Administrative Assistant, acting as the first point of contact for patients and families. The ideal candidate has a strong phone presence, clear and professional patient-facing communication skills, and the ability to follow established workflows while working reliably as part of a long-term remote team.

Responsibilities are as follows:

• Answer high-volume inbound phone calls and serve as the first point of contact for patients
• Verify patient insurance information accurately and efficiently
• Route calls appropriately and handle patient inquiries based on their needs
• Communicate clearly and professionally with patients, parents, and internal team members
• Coordinate with the internal team to ensure calls and requests are handled correctly
• Document and manage patient information using practice management systems (Dentrix)
• Maintain HIPAA compliance and ensure confidentiality of patient information at all times
• Support administrative front desk tasks as needed

Requirements:
Experience & Background

• Strong English communication skills
• At least 1 year of relevant healthcare or dental industry experience is required; a medical or healthcare background is preferred
• Proven experience handling high-volume inbound calls in a healthcare or dental setting. Must have strong phone presence and patient facing communication skills
• Experience with insurance verification and the ability to explain insurance-related information clearly and accurately
• Experience supporting US-based healthcare practices is a plus
• Strong understanding of HIPAA compliance
• Familiarity with dental terminology is a plus
• Ability to follow structured workflows, instructions, and internal processes
• Must be comfortable with direct daily coaching and feedback

Tools & Systems

• Experience using Dentrix or similar practice management systems
• Familiarity with VoIP and phone systems (e.g., Weave)
• Comfortable using messaging and video conferencing tools

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.