Dental Receptionist, Dental Assistant II

Position Summary

Working with an interdisciplinary team, the Dental Assistant delivers dental health education, oral hygiene instruction, assists at screening and clinics, as well as coordinates client bookings and assists in managing the clinic schedule. The Dental Assistant is also responsible for processing billing payments, regularly tracking clinic data and assisting with reporting requirements.

This practice will focus on providing oral health services to individuals participating in the Ontario Seniors Dental Care Program. This program provides free, routine dental services for low-income to seniors.

Benefits:

Vacation, Personal Days, Sick Days and Education time

Health Care of Ontario Pension Plan (HOOPP)

Key Responsibilities 

Client Service 

Sets up operatory, organizes instruments and dental materials needed for dental procedures and ensures equipment is in working order

Provides preventative intra-oral hygiene services under direction of Clinical Dentist

Prepares and cleans examination room, and sterilizes instruments prior to each appointment

Takes radiographs, processes and mounts radiographs for clinic dentist

Positions patients in the examination room, explains dental procedures, provides support, and dismisses clients at appropriate time

Collects eligibility information from current and prospective patients

Facilitates access to treatment by scheduling appointments

Liaises with various dental practices, as needed, to obtain client charts and information

Answers questions pertaining to the various dental programs at KCHC

Administration

Records information for dental screening and Dental Indices Survey and assists with follow-up procedures

Develops and maintains resources and teaching materials

Participates in the efficient operation of programs including booking clients and managing the schedule and reception duties, as needed

Provides administrative and clerical support for the dental clinic

Creates, maintains, and retrieves client records and ensures confidentiality

Ensures files are securely stored in clinic area

Supports the Program Administrator with inventory management, ordering, and vendor management, as needed

Tracks information and data needed for reporting purposes, as needed

Assists the Program Administrator with compiling statistics and data and helps prepare quarterly reports and program information and updates, as needed

Processes billing payments and invoices, as needed

Program Support

Assists with program promotion

Plans, develops and provides dental health education to community agencies and the community at large

Organizes and participates in selected community events, such as Dental Health Month and school health fairs, as required

Work as part of the dental care team to develop and implement client/patient care plan including collecting and analyzing information

Participates in quality improvement initiatives, as appropriate

Organizational Responsibilities

Comply with all relevant legislation and KCHC policies, including privacy laws

Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)  

Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion

Supports consistent application and development of KCHC policies and procedures

Supports KCHC’s student and volunteer placement programs

Promotes awareness of and participation in KCHC activities

Demonstrated commitment to continuous learning and quality improvement

On occasion, perform other temporary duties as required

Basic Education and Experience Requirements

Dental assistant certificate from a recognized educational institution

Certified Dental Assistant Level II designation preferred

Healing Arts Radiation Protection (HARP) Act Certified

Previous experience in community dentistry considered an asset

Knowledge, Skills and Abilities

Demonstrated ability to work in a multi-disciplinary setting

Must possess the following traits/skills: patience, empathy, and observation skills in order to work with children, youth and adults; sensitivity to the needs of the designated target population and the care they require

Ability to work with computer databases and electronic mail

Excellent oral and written communication skills

Excellent organizational skills and above average attention to detail

Ability to meet the physical demands of the position

Excellent interpersonal skills, and a commitment to being a “team player”

Other Requirements

Current and satisfactory Criminal and Vulnerable Persons Check

French language is an asset

Current Immunizations

As a registered professional, to abide by and be accountable to the ethics and standards set out by the relevant regulatory body of the profession. All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with  other staff and clients.

At Kingston Community Health Centres (KCHC), we understand that the work of Equity, Diversity, Inclusion, Indigeneity, and Accessibility (EDIIA) is ongoing. We are dedicated to being accountable, transparent, and responsive to the holistic needs of the communities we serve. We will continue to listen, learn, and take meaningful action to ensure that our policies, practices, and services create an environment where everyone, regardless of their identity or circumstances, can thrive.

We actively encourage individuals from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, persons with disabilities, and those who identify as members of the 2SLGBTQI+ communities, to apply to KCHC. Our commitment to EDIIA is a living practice, one that evolves as we grow and learn together. We pledge to contribute to building a system that is equitable, diverse, inclusive, accessible, and welcoming for all. 

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require accommodation to fully participate in the hiring process, please notify Human Resources.

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4  www.KCHC.ca