Dental Clinic Receptionist

SUMMARY: The Dental Clinic Receptionist will understand and model the mission of NSO; will understand and practice NSO’s policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff.

The Dental Clinic Receptionist will be the first point of contact for patients either over the phone or upon arrival; will be responsible for booking new patients, greeting visitors, sorting out appointments and undertaking other non-clinical tasks of an administrative nature.

ESSENTIAL FUNCTIONS

Greet persons entering establishment and determine nature and purpose of visit

Operate multiple telephone lines, screen and forward calls as well as provide information and take detailed messages

Schedule patient’s appointments on the telephone, text, email and in person

Assist with maintaining patient charts, clinic progress notes, and NSO clinic records

Register new patients according to established office protocols

Assist patients to complete all necessary forms and documentation via online patient portal or on iPads in the office

Verify and update patient information

Enter all relevant patient information into data system

Maintain and manage patient records in compliance with privacy and security regulations

Respond and comply to requests for information

Check daily appointment schedule and ensure appointments are scheduled to goal

Fill in cancellations and no-shows

Organize referrals to other medical specialists

Scan appropriate documents such as medication lists and medical consultations into patient charts

Dispatch lab work appropriately

Collect and receipt payments from patients at time of treatment

Inform patients of financial policies according to clinic protocol

Maintain a professional reception area

Safeguard patient privacy and confidentiality

Serve as a chairside dental assistant as needed

Assisting the dentist during a variety of treatment procedures

Taking digital x-rays with the use of snap-a-ray sensor holders

Review patient medical history

Take blood pressure and pulse

Maintaining proper infection control protocol

Preparing and sterilizing instruments and dental equipment

Ensure patients feel comfortable before, during and after dental treatment

Ensure patient received written instructions for care following dental surgery or other dental treatment procedures

Apply topical drugs prescribed by a dentist

Take impressions of patients’ teeth for study casts

Other assigned duties

MINIMUM JOB REQUIREMENTS

Must possess a valid dental assisting permit from the Oklahoma Board of Dentistry

Must have X-ray certification

Must possess a valid Healthcare Provider CPR certification

Bilingual - Required

Experience working with the homeless and underserved population preferred

Clearance of background check, credit check and drug screen

SKILLS AND ABILITIES REQUIRED

Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure

Must maintain a high degree of confidentiality

Must be a team player

Must maintain good relationships with dentists, hygienists, office manager and other health care employees

Must be detail oriented and have proven track record for accuracy

Maintain HIPPA and OSHA compliance

Requires knowledge of administrative and clerical procedures. This includes intermediate computer skills; such as word processing, database management, electronic mail, spreadsheet, graphics, etc. 

Knowledge of Eaglesoft software and digital x-ray is preferred

Knowledge of RevenueWell’s patient communication software

Thorough knowledge of dental office and chair-side dental assisting practices, procedures and techniques

Considerable knowledge of dental terminology and charting practices

Considerable knowledge of the principles and practices of dental health promotion and prevention

Some knowledge of Federal and OSHA regulations for dental clinics

Requires ability to work independently as well as with a team

Ability to effectively communicate in English orally and in writing

Ability to respect and maintain confidentiality

Ability to be culturally sensitive to the needs of the medically indigent

Ability to respond to new client needs

Ability to work effectively in a dynamic clinic environment and to handle multiple demands and responsibilities

WORKING CONDITIONS

The work requires lifting of supply boxes in the medium range (up to 30 lbs.)

Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation

Requires exposure to x-ray equipment

May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases

Work is performed sitting much of the time

Occasional periods of high stress

Scheduled shift varies, all employees are required to work every other Saturday

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.