Demand Generation Specialist – Operations & Contract Support

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

We are seeking a detail-oriented and proactive Demand Generation Specialist – Operations & Contract Support to join our Demand Generation Center of Excellence. The primary function of this role is vendor contract and budget management, including insertion orders (IOs), statements of work (SOWs), vendor onboarding, and spend pacing. This individual will also support monthly accruals/adjustments and collaborate closely with procurement, legal, and finance teams. A secondary function is project and process management, including documentation of COE workflows to enable scalability and operational consistency. A background in marketing, demand generation, or paid digital tactics is essential to align contracts and budgets with campaign goals.

Key Responsibilities

• Manage vendor contracts (IOs, SOWs, renewals): oversee the full lifecycle from initiation through execution, ensuring compliance with procurement and legal policies.

• Own budget tracking and pacing: monitor spend commitments and pacing across digital media and demand generation programs; ensure financial accuracy against monthly, quarterly, and annual goals.

• Partner with finance teams to manage monthly media spend processes, including accruals, reconciliations, and adjustments.

• Coordinate onboarding of new vendors by collaborating with procurement and legal teams.

• Serve as the point of contact for vendor financial and contractual queries, ensuring accurate and timely resolution.

• Support project and process management for the COE, including documenting processes and playbooks for contract and budget workflows.

• Work closely with campaign managers and DG specialists to ensure vendor contracts and budgets align with marketing execution needs.

• Continuously improve vendor and contract management processes for scalability and efficiency.

What you’ll bring:

• 4–6 years of experience in marketing operations, contract/vendor management, procurement support, or budget/financial management.

• Strong knowledge of vendor contract processes (IOs, SOWs, renewals) and budget management (tracking, pacing, accruals, reconciliations).

• Background in marketing, demand generation, or paid digital tactics, with understanding of how budgets/contracts align to campaign execution.

• Experience in project and process management, including documentation and workflow optimization.

• Proficiency with project management tools (e.g., Monday.com).

• Experience with contract and financial systems such as Evisort, OneTrust, Concur (preferred but not required).

• Strong collaboration skills with legal, procurement, finance, and marketing stakeholders.

• Excellent attention to detail, organizational skills, and ability to manage multiple contracts and deadlines simultaneously.

• Flexibility once or twice a week is required to accommodate collaboration with US team members operating in the Eastern Standard Time (EST) zone.

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. #LI-RE1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.