Demand Generation and Retention Universal Banker

StandardBankGroup

Johannesburg, GP, South Africa permanent

Posted: February 11, 2026

Quick Summary

We are seeking a Demand Generation and Retention Universal Banker to join our team in Johannesburg, South Africa. The ideal candidate will have a strong understanding of the financial services industry and excellent communication skills. Key responsibilities include driving demand generation and retention efforts, working with clients, and developing a deep understanding of the local market.

Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To drive demand generation and client retention within Personal and Private Banking through proactive, outbound engagement. The role focuses on activating, retaining and deepening client relationships by converting insights into sales opportunities, increasing product uptake and reducing client attrition through consistent, value-led engagement.

Key Responsibilities:

• Proactively generate demand through outbound client engagement across virtual and telephonic channels, converting identified opportunities into sales and retention outcomes.
• Execute targeted retention, activation and cross-sell campaigns to increase product penetration, transactional activity and long-term client value.
• Analyse client behaviour, campaign data and sales performance trends to identify opportunities for improved conversion, engagement and retention.
• Drive the conversion of new-to-bank and existing clients into active, retained clients through structured follow-up, education and needs-based selling.
• Accurately capture, update and close off all outbound sales and retention activities on relevant systems to support performance tracking, reporting and compliance.

• National Certificate in Banking (NQF 5), FAIS-recognised, or an equivalent qualification
• Must be FAIS Fit and Proper in accordance with regulatory requirements.

Minimum Experience:

• Minimum of 3 years’ experience in a sales-driven banking, contact centre or outbound engagement environment with clear exposure to demand generation and client retention.
• Demonstrated success in outbound sales, client activation, cross-sell and retention within a regulated financial services environment.
• Experience interpreting client data, campaign results and sales performance metrics to inform engagement strategies and improve conversion outcomes.
• Sound understanding of banking products, client needs and sales processes, with the ability to translate insights into commercially viable solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Establishing Rapport
• Interacting with People, Team Working and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Seizing Opportunities and Taking Action
• Pursuing Goals, Meeting Timescales, Showing Composure, Embracing Change and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.