Delivery Services Manager

About Us

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

This role in our Delivery Services function is pivotal in ensuring our clients achieve the most value from our products, providing expert implementation and integration support. The Delivery Services Manager will work closely with our Enterprise Sales and Customer Success teams to guide clients through the implementation, seamless integration and program management of strategic upskilling programs in large organizations. This role suits professionals with a blend of technical, project management and client-facing experience and it offers the opportunity to have a significant impact on Enterprises focused on upskilling talent in the technical domains. The Delivery Services Manager will serve as a trusted advisor to enterprise clients, delivering tailored solutions tied to outcomes and fostering strong client relationships.

Location: Udacity will consider qualified candidates currently based in the Eastern United States.

Key Responsibilities:

• Collaborate with clients and internal teams to understand program requirements and objectives, including both strategy and technical integration.

• Lead the onboarding process, including scoping, planning, and executing implementations tailored to each client’s needs.

• Plan and execute integration projects, including gathering requirements, configuring, testing, and deploying solutions.

• Communicate project status, risks, and any issues to both internal teams and clients to maintain transparency and manage expectations.

• Conduct regular check-ins with clients post-implementation to ensure continued satisfaction and optimize usage.

• Work closely with Enterprise Sales during pre-sales to provide technical insights and demonstrate integration feasibility.

• Partner with Customer Success to align on program design strategy and ensure client satisfaction throughout the client lifecycle, in many cases supporting post-deployment.

• Troubleshoot and resolve integration issues, escalating complex challenges to appropriate teams when necessary.

• Document integration processes, configurations, and client-specific customizations for future reference.

• Assist with onboarding new clients by facilitating smooth transitions and managing expectations around timelines and deliverables.

• Manage a large book of business and execute service delivery at an industry leading standard

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

• 3+ years of experience in a similar integration or technical role within a SaaS or technology-focused company.

• Prior experience in a customer-facing role in Professional/Delivery Services or Consulting.

• Familiarity with learning management systems (LMS or LXP) and HRIS.

• Strong technical proficiency with integration tools, APIs, and experience with common SaaS platforms.

• Experience executing SSO integrations with customers.

• Excellent interpersonal and communication skills, with a proven ability to work cross-functionally.

• Client-focused mindset with a strong sense of accountability and ownership.

• Project management skills and the ability to manage multiple client projects simultaneously.

• Knowledge of and experience in reporting on key metrics, distilling learning insights, and identifying opportunities for learner intervention

Preferred Skills:

• Familiarity with cloud platforms (e.g., AWS, Azure) and databases.

• Experience in scripting or programming languages (e.g., Python, JavaScript).

• Enterprise client experience.

• Experience working within the Educational Technologies industry

Compensation: Maximum base pay for this position will be $100,000 depending on experience and location. The compensation structure is on a variable plan (80% base pay, 20% variable).

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

 Accenture Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

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