Delivery Service Providers Account Manager

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic (Rohlik.cz), Hungary (Kifli.hu), Austria (Gurkerl.at), and Germany (Knuspr.de). By owning its end-to-end operations, including all technology in-house, Rohlik provides a superior customer experience and the freshest food from local farmers and artisans, as well as a broad supermarket selection.

 
The Last Mile Logistics team ensures safe, accurate, efficient, reliable, and customer-focused delivery on Rohlik country market. Delivery Service Providers (DSPs) and Couriers are a critical part of our last-mile capacity strategy, enabling flexibility, scalability, and efficiency in courier operations.

 
The DSP Account Manager is responsible for setting up country DSP strategy as well as day-to-day management of DSP partners, ensuring smooth operations, high service quality, and consistent performance monitoring. The role acts as the primary operational contact for DSPs, collaborating closely with local last-mile teams and central operations to maintain efficient, compliant, and scalable delivery partnerships. The role holds full accountability for the Last Mile DSP budget at a country level, driving multi-million Euro cost-optimization programs.

What we expect from you

• Lead end-to-end DSP operational strategy, ensuring sustainable performance and long-term partner success.

• Own and continuously elevate DSP performance frameworks, driving KPI excellence through data-driven initiatives and strategic interventions.

• Provide governance over DSP compliance, ensuring alignment with contractual, labor, safety, and regulatory standards at scale.

• Act as a key liaison between DSP partners and last-mile leadership, shaping fleet strategy, capacity planning, and operational execution.

• Spearhead process optimization and transformation initiatives to enhance efficiency, scalability, and cost performance across the network.

• Anticipate operational risks at a systemic level and design proactive mitigation strategies to ensure business continuity.

• Drive cross-functional alignment with senior stakeholders, influencing decision-making and resolving complex operational challenges.

• Translate advanced performance analytics into strategic insights, enabling continuous improvement and informed leadership decisions.

• Communicate effectively at all organizational levels, including senior leadership, providing clear narratives and actionable recommendations.

• Champion a high-performance culture by embedding data-driven decision-making and structured problem-solving methodologies.

• Navigate ambiguity and shifting business priorities, leading teams through change in a fast-paced, evolving environment.

• Foster a culture of safety, ownership, and continuous improvement, positioning DSP operations as a key driver of operational excellence.operations.

What we look for

• 3–5+ years of experience in logistics, last-mile operations, transportation, or account management.

• Experience managing third-party logistics providers or DSPs.

• Strong commercial awareness and negotiation skills.

• Excellent communication, stakeholder management, and relationship-building skills.

• Analytical mindset with experience monitoring KPIs and producing reports.

• Fluent in English; additional European languages are a plus.

• Bachelor’s degree or equivalent professional experience.

• Willingness to travel regionally.

• Fluent in hungarian and english

Preferred

• Experience in e-commerce, grocery, parcel delivery, or on-demand logistics.

• Knowledge of DSP compliance, labor regulations, and sustainability initiatives.

Familiarity with routing optimization, fleet systems, or WMS/TMS tools

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