Delivery Operations Systems Administrator

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

The Delivery Operations Systems Administrator is responsible for the configuration, administration, and continuous optimization of the Workfront platform as the organization’s primary project execution tool. In addition, this role supports the broader project systems ecosystem—including platforms such as Microsoft Dynamics 365, Project Operations, PowerBI, and/or other enterprise tools. 

The position ensures project systems remain aligned with enterprise processes, governance standards, financial reporting requirements, and evolving operational needs. This individual also supports enhancements, integrations, documentation, and user enablement across multiple systems to ensure consistent, scalable, and compliant use of project operations tools. 

Workfront Platform Administration (Primary Responsibility) 

• Administers and maintains Workfront configuration, including layouts, groups, teams, access levels, workflows, portfolios, templates, and custom forms. 

• Manages Workfront roles, permissions, governance standards, and user provisioning. 

• Ensures Workfront data integrity, process alignment, and compliance with PMO and operational frameworks. 

• Designs and maintains Workfront reports and dashboards to support operational and executive visibility. 

• Ensures alignment with their manager and the Enterprise Workfront Product Owner prior to initiating any largescale enhancements or system implementations. 

• Ensures consistency and accuracy in project, task, and timetracking data. 

• Supports audit and quality management reporting requirements. 

MultiPlatform Support & Enterprise Tool Administration 

• Represents Workfront across the organization while collaborating with peer system owners to maintain and support a connected, interoperable enterprise tool landscape. 

• Provides configuration support across other enterprise project systems, including Microsoft Dynamics 365, Project Operations, PowerBI, and/or related platforms. 

• Supports setup, configuration, testing, documentation, and user enablement for new systems or modules as they are introduced. 

• Contributes to crossplatform process alignment to maintain consistency in project lifecycle workflows. 

Systems Integration & Data Flow Alignment 

• Supports integrations among Workfront, Dynamics 365, Project Operations, PowerBI, and/or enterprise data hubs. 

• Partners with Operations, PMO, Finance, and Technology teams to maintain synchronization of project, task, time entry, and financial alignment workflows. 

• Helps refine and document current state versus future state process flows as systems evolve. 

Governance, Optimization & Process Standards 

• Participates in audits of system configuration, templates, custom fields, permissions, and licenses across platforms. 

• Supports roadmap execution for Workfront cleanup, rationalization, and cross system consistency. 

• Ensures documentation is current and standardized for Workfront and/or other project related systems. 

• Promotes platform best practices and encourages consistent usage across teams. 

Issue Resolution, Change Management & Support 

• Troubleshoots system issues, logs enhancements, and partners with technical teams to implement solutions. 

• Supports training, release communications, and adoption across Workfront and other project systems. 

• Facilitates sessions to address systemic blockers in project setup, reporting, or data consistency. 

CrossFunctional Collaboration 

• Acts as a connector between PMO, Operations, Finance, Data & Analytics, and IT. 

• Provides visibility into risks, dependencies, and upcoming system changes. 

• Supports crossfunctional alignment for ongoing process improvements and system needs. 

• All other duties as assigned. 

• Bachelors of Sciences or Arts is required; equivalent experience considered. 

• Experience and/or Training 

• Minimum 3 years of relevant experience in Workfront administration, project management operations, or enterprise system configuration. 

• Experience with Microsoft Dynamics 365, PowerBI, or similar platforms. 

• Strong understanding of project management methodologies, business process alignment, and cross‑functional operations. 

• Experience supporting or administering integrated systems in a matrixed environment. 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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