Delivery Operations Specialist

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

As part of the Supply & Logistics department, you will be an essential player in our mission to provide an unrivalled experience to our customers all around the world working within the Delivery team. You will manage relationships with transport companies, and monitor their overall performance. You will understand the latest trends in e-commerce supply chain operations, international trade and B2C customer experience. Report to the Delivery Operations Team.

WHAT YOU’LL DO:
• Motivated and proud to provide excellent service for Farfetch clients and partners
• Focused on the quality of work delivered, you can manage a variable workload
• Interested in working in international e-commerce logistics and passionate about technology
• You work well as part of the team and are confident working with partners
• You are educated to degree level or have relevant work experience
• You will have 3 years experience in logistics and are familiar with international trade requirements
• You are fluent in English

WHO YOU ARE:
• Participate in diverse project teams to address new delivery needs and continuous improvement projects
• Be an important member in the implementation of new logistics solutions and in developing compliant E2E delivery processes
• Manage logistics operations globally by identifying delivery process improvement opportunities to achieve a unique delivery experience to our customers
• Liaise between our teams to investigate and resolve any issues which threaten the movement of parcels or service performance through the 195 countries where FF operates
• Develop relationships with external providers and chair weekly/monthly carrier Review meetings, setting and following up of actions
• Ensure carrier performance and operation KPI's are compliant to our contracts and agreements
• Escalate issues internally (within team) and externally (carriers)

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT:
• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.