Delivery Operations Manager

Delivery Operations Manager (6 month FTC)

Salary: £46,000 - £76,000

We’re on the look out for a Delivery Operations Manager to join one of our largest clients. You’ll act as the key point of contact for internal teams and our clients. You’ll work in close collaboration with other delivery leads within the business, , with support and guidance from the Programme Lead, to gather requirements, implement an action plan, organise a high performing team and deliver quality enhancements to a sporting product used by millions of fans globally.

Key Responsibilities

• Manage the end-to-end delivery of small enhancements and maintenance updates to fan facing software used by millions of users

• Facilitating Agile Ceremonies:

• Stand ups

• Sprint planning, reviews and retros

• Refinement

• Acting as day-to-day point of contact for the client and internal delivery team, within a team of other Delivery and Project Managers

• Facilitate client face-to-face and/or remote meetings

• First line triage of issues / requests raised by the client, utilising your expert knowledge of our products

• Refinement of Jira tickets end to end:

• Gather requirements from client / internal teams

• Work with internal team to define, leaning on Tech Leads and Product Design

• Write requirements and document them for the client and internal teams

• Ensure tickets are ready for development

• Spot and escalate delivery risks to Senior and Programme leads

• Able to spot and manage dependencies between internal Products and external integrations, with input from technical leads

• Use standard business templates in delivery, including sprint reports, burndowns (where required), delivery forecasts (with support) and functional requirements templates

Skills, Knowledge and Expertise

• You are able to lead scoping process for maintenance and small enhancements from gathering requirements to producing a backlog, estimates and team forecast

• 3+ years of experience managing a client roadmap or digital delivery, with hands on experience using a CMS product

• Experience managing a digital backlog, and confident in planning ahead

• You’re able to inspire and energise the team around you, and take pride in delivering a quality product for a global sports audience

• Have understanding of UX principles and approaches across the industry to inform requirements writing

• Full understanding of the scoping definition process from design to finalised functional requirements

• Have understanding of client strategic objectives and how to fulfil these

• Have confidence to handle Production issues, clearly communicating internally to help resolve the issue, and ensure the client is kept up to date throughout

• Have a ‘can-do’ attitude and willingness to dive in and make a difference to a delivery, must be proactive rather than reactive