Delivery Operations Lead

Delivery Operations Lead

As Google Cloud's premier partner in AI, we provide world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud Platform as our foundation, we help businesses future-proof their solutions, deepen their understanding of consumers, increase competitive advantage and unlock operational efficiencies.

As the Delivery Operations Lead, you won't just manage resources; you'll be the strategic force that optimises how we deliver our services to clients worldwide. You will take charge of our global delivery operations, building and leading a high-performing team that ensures our projects are not only successful but also profitable. This role is a unique opportunity to shape our operational strategy and directly influence company-wide success.

You will have the autonomy to design and implement new processes, working hand-in-hand with senior leaders in Sales, Delivery, and Finance to drive efficiency. If you are a proactive problem-solver with a knack for process improvement, and you thrive on using data to make critical decisions, this is the role for you.

What You'll Be Doing: Key Responsibilities

Strategic Leadership & Team Management

• Establish a Vision: Build and lead a new, global Delivery Operations team, made up of our current talented team members. Your leadership will define the team’s culture and operational model.

• Drive Process Innovation: Design, implement, and continuously improve global resource management processes. You will be a key leader in optimizing how we staff projects, ensuring we have the right people in the right places at the right time.

• Mentor and Develop: Guide and manage your team, providing them with the support and coaching needed to excel in their roles and grow their careers.

Global Resource & Capacity Management

• Maximise Impact and Profitability: Be the owner of our utilization metrics, ensuring that our billable resources are deployed effectively to meet revenue targets.

• Be a Proactive Planner: Conduct forward-looking capacity planning across all our global delivery teams (UK, Europe & Americas) and for all service lines (consulting, academy, managed services). You'll identify staffing gaps before they become a problem and work with leadership to build a robust pipeline of talent.

• Orchestrate Project Success: Oversee resource assignments and requests, and partner with Delivery Managers to schedule projects for optimal delivery and client satisfaction.

Operational Excellence & Business Enablement

• Ensure Data Integrity: Govern critical data in our systems to ensure accurate reporting and forecasting. You will be the trusted source of truth for key business metrics.

• Streamline Workflows: Collaborate with stakeholders across the company—from Sales to Finance—to refine standard operating procedures for the entire project lifecycle, from initial opportunity to final delivery and invoicing.

• Elevate Our Reporting: Produce key reports and dashboards for company leadership and executives, providing them with the insights they need to make strategic, data-driven decisions. This includes monitoring and managing timecard submission, billing, and invoicing to ensure smooth and accurate financial operations.

Who We're Looking For

• Previous experience in a management role, with a track record of leading and developing teams.

• Proven experience in a global resource management function, ideally within a professional services or consulting environment.