Delivery Manager

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

THE ROLE

TripArc is in active build mode. Three pods — Itineraries on ADX, QT Styler, and Product Builder — are delivering in parallel against a platform that thousands of travel advisors depend on every day. This Delivery Manager role exists to keep that parallel delivery coherent: ceremonies running tight, dependencies surfaced early, teams unblocked, and both teams and leadership accurately informed without having to ask.

This is a role defined by precision in execution. The mandate is straightforward: the right work, sequenced correctly, across three teams with distinct rhythms and technical contexts. The Delivery Manager is the operational backbone of this initiative — and at a build of this scale and strategic importance, that function carries genuine weight.

The ideal candidate brings deep Scrum mastery, cross-team delivery experience, and the professional maturity to operate effectively across engineering, product, and business stakeholders simultaneously.

WHO WE ARE

TripArc develops AI-powered products on an AI-assisted delivery workflow, and we expect our Delivery Manager to be a genuine advocate for both. That means understanding how tools like Claude and similar AI assistants change the velocity and quality dynamics of a development team — and knowing what effective quality gates, review practices, and coaching look like in that context. Familiarity with Claude is expected. Candidates who have led delivery for AI-assisted engineering teams and built operational frameworks around that experience will stand out.

Key Responsibilities

• Delivery Execution Across Three Pods

• Facilitate all Scrum ceremonies across Itineraries on ADX, QT Styler, and Product Builder — including stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives

• Own SAFe Agile activities including PI Planning — coordinating across pods to align program increments, surface cross-team dependencies, and maintain delivery confidence at the portfolio level

• Monitor sprint velocity, team capacity, and progress against goals; surface variance proactively and with clarity

• Manage release plans in deep collaboration with the Release Manager and Product Owners — maintaining accuracy across scope, release numbers, and launch dates

• Own and maintain risk and decision trackers; identify blockers and surface dependencies before they impede delivery

• Chair team meetings, manage day-to-day project activities, and ensure appropriate escalation pathways are in place

Tooling & Reporting

• Establish and enforce JIRA ticket conformity across all teams — structured, consistent data across JIRA and Git is the raw material; the expectation is that you turn it into actionable insights, not just reports

• Analyse data from JIRA and Git to identify patterns, forecast risks, and surface insights — dashboards and trackers should drive decisions, not just document activity

• Translate reporting data into clear, insight-led status updates for teams and leadership — covering milestones, deliverables, dependencies, risks, and recommended actions, not just status

Stakeholder & Cross-Team Coordination

• Collaborate with Product Owners to maintain prioritized backlogs, align delivery timelines, and manage competing demands across pods

• Work cross-functionally to remove impediments, resolve conflicts, and develop actionable risk mitigations

• Lead Scrum of Scrums to surface and resolve cross-pod dependencies before they become delivery risks

• Partner with Product Owners to ensure business objectives are reflected in delivery sequencing

• Maintain a close working relationship with the Release Manager — aligning sprint outputs to release windows, coordinating cross-pod timing, and ensuring nothing advances without appropriate oversight

Team Development & Continuous Improvement

• Lead retrospectives with genuine intent — as a driver of meaningful improvement, not a procedural obligation

• Coach teams and Product Owners on Scrum best practices and AI-native ways of working, elevating practice across the organization

• Cultivate an environment of constructive conflict resolution and early problem visibility

• Identify and implement process improvements that increase throughput and delivery quality without compromising team sustainability

Tools & Environment

• JIRA

• Confluence

• Scrum of Scrums

• Azure DevOps

• SAFe

• Claude (Alternative AI familiarity expected)

WHO YOU ARE

• 5+ years of experience as a Scrum Master or Delivery Manager, with demonstrated success leading multiple concurrent teams

• Deep, applied Scrum fluency — the judgment to adapt ceremonies and practices appropriately, not simply execute them by the book

• Advanced proficiency in JIRA and Git — you extract meaningful signals from delivery data and know how to translate them into actions your teams and stakeholders can act on

• Proven capacity to manage cross-team dependencies and communicate risk escalations without generating unnecessary noise

• Exceptional facilitation and conflict resolution skills, with the confidence to hold difficult conversations and drive alignment

• Demonstrated experience working across Product and Technology stakeholders in a complex organizational environment

• Experienced professional presence to coach upward as well as downward — senior stakeholders require delivery clarity, not delivery theatre

Additional Assets:

• SAFe certification (SA, SSM, or equivalent) with hands-on PI Planning experience strongly preferred; CSM or PSM also valued

• Experience leading delivery for teams operating with AI-assisted development tooling

• Background in software development or quality assurance — an understanding of the technical realities your teams navigate

WHY TRIPARC

Three pods delivering in parallel. One platform. Thousands of advisors watching every release. The Delivery Manager who steps into this role will have direct visibility into one of TripArc's most strategically significant initiatives — and a material impact on whether it lands on time, at quality, and with high-performing teams intact. For a delivery professional who takes genuine pride in the craft of execution, this is a role worth having.

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $110,000 to $115,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.