Delivery Manager

About Us
Techdinamics is a global technology company that partners with 3PLs, leading brands, and retailers to solve everyday fulfillment challenges. Our comprehensive order management and shipping solutions transform operations by optimizing systems, labor, and workflows for peak efficiency.
We empower businesses to streamline integrations, automate processes, and gain full visibility across their fulfillment operations—from order capture to final-mile delivery. With over 25 years of experience, we combine cutting-edge technology with a hands-on, partnership-driven approach to help our customers scale efficiently and reduce operational complexity.

Job Brief

We are looking for a highly organized and results-driven Delivery Manager to lead the Delivery function within Customer Operations, overseeing project execution, onboarding, and implementation activities across our SaaS platform. Reporting to the VP of Customer Operations, this role is responsible for managing a cross-functional team of Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists, ensuring consistent, high-quality execution aligned with defined organizational strategy. The Delivery Manager will be responsible for executing delivery frameworks, enforcing processes, and driving operational efficiency. This role acts as a key escalation point, ensures team performance, and guarantees that delivery outcomes meet customer and company expectations.

Responsibilities
Responsibilities include but are not limited to:

 
Delivery Ownership & Execution

Oversee end-to-end execution of customer implementations and onboarding projects across all product lines

Ensure projects are delivered on time, within scope, and aligned with defined processes and customer expectations

Act as the primary escalation point for delivery-related issues and drive timely resolution

Monitor projects’ health, risks, and dependencies across the portfolio

Team Leadership & Management

Lead and manage a cross-functional Delivery team, including Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists

Provide day-to-day guidance, prioritization, and support to ensure effective execution across all projects

Coach and support team members to improve performance and execution quality

Conduct performance evaluations and provide ongoing feedback

Identify hiring needs and support recruitment and onboarding

Process Execution & Continuous Improvement

Implement and enforce delivery processes, methodologies, and best practices

Identify operational gaps and areas for improvement and propose solutions

Standardize onboarding and implementation workflows to improve efficiency and consistency

Ensure proper documentation of processes, projects, and knowledge sharing

Performance & Accountability

Own and track Delivery team KPIs, including timelines, quality, and customer outcomes

Ensure accountability and productivity across all roles within the Delivery function

Monitor performance metrics and take corrective actions when needed

Stakeholder & Cross-functional Coordination

Work closely with Customer Success, Support, Product, and Engineering teams to ensure smooth execution

Ensure alignment between delivery activities and broader Customer Operations objectives

Provide regular updates to leadership on delivery status, risks, and performance

Financial & Resource Management

Manage and control the Delivery function budget

Allocate resources effectively based on project demand and team capacity

Ensure efficient utilization of the team while maintaining delivery quality

Requirements

Educational background preferably in the fields of computer science or engineering

Proven experience in delivery management, project management, or similar roles within the SaaS/software industry

Experience managing cross-functional teams, including Project Managers and technical specialists (implementations, integrations, or product specialists

Strong understanding of software delivery, system integrations, and implementation processes

Experience overseeing customer onboarding and implementation projects

Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-paced environment

Strong organizational and execution skills with attention to detail

Ability to identify operational gaps and drive process improvements (execution-focused)

Experience leading, coaching, and evaluating team performance

Ability to provide clear direction, manage workload distribution, and ensure team accountability

Experience participating in hiring processes and team scaling

Strong communication and stakeholder management skills

Advanced English (written and spoken)

Ability to handle escalations and drive resolution effectively

Strong working knowledge of Microsoft Office, Project Management Tools and Ticketing systems

Experience managing budgets, resource allocation, and team capacity planning

Experience in logistics, fulfillment, shipping, or e-commerce environments (preferred)

Familiarity with OMS, shipping platforms, or integrations (preferred)