Delivery Manager

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements:
We are recruiting for a Delivery Manager on a permanent basis. You will be an outcome focused individual, with a passion for both delivering user-centred digital services in the public sector; and supporting other Delivery Managers in their career progression through avenues like our established Community of Practice. You will be open to share your feedback and have a desire to learn and improve as part of your own development.

You will have experience in leading agile teams and will be passionate about driving positive change in the environment you are working in. You will be keen to learn or further advance your skills in leading agile multidisciplinary teams in a public sector environment and gaining a working knowledge of public sector standards and principles, such as the Service Standard.

You will divide your time between:

• Working as a ‘hands on’ Delivery Manager for client projects,
• Participating in and contributing to our Delivery Manager Community of Practice, and supporting the recruitment of new Delivery Managers.
• Supporting relevant colleagues with sales/pre-sales and bid processes, as well as developing and agreeing statements of work with clients

Your responsibilities will include:

● Leading on the delivery of digital products and services from Discovery through to Live,

● Acting as a servant-leader for multidisciplinary agile teams, helping them to plan and deliver their work, remove blockers, and track progress,

● Coaching and supporting teams to work and collaborate effectively, ensuring that all team members have a voice

● Ensure our projects meet our own high expectations in terms of quality and impact, by ensuring they are grounded in agile, human-centred design and accessibility best practice, follow the GDS Service Manual and Service Standard, and support a well-defined and cogent strategy and set of user needs,

● Managing and communicating project risks, issues and dependencies,

● Encouraging and facilitating continuous learning and improvement of our projects.

Skills we are looking for

● Communication skills. You are a clear and confident communicator who can engage with stakeholders at different levels. You can support the team in managing expectations and help facilitate discussions around risks and delivery challenges. You create a respectful team environment and are known as a good, approachable listener who creates a safe and inclusive team culture.

● Life-cycle perspective. You understand how to support teams through the key phases of the product life cycle and can apply suitable tools and techniques at each stage. You’re able to spot risks and dependencies and work with others to manage them. You contribute to developing sustainable support models and are building experience in coaching others or supporting assessments of other teams.

● Maintaining delivery momentum. You are proactive in identifying delivery risks and blockers and work collaboratively with others to resolve them. You can escalate and coordinate across teams when ownership is unclear. You look for pragmatic solutions to unblock delivery and maintain momentum, learning from more complex situations as your experience grows.

● Planning. You support ongoing planning activities within your team and help align them with wider delivery goals. You can identify key dependencies and coordinate with other teams or services to manage them. You are developing your skills in longer-term planning and contribute to cross-team planning discussions.

● Team Dynamics. You are aware of how team dynamics affect delivery and actively contribute to creating a positive team environment. You recognise and raise early signs of conflict and are developing your mediation and conflict resolution skills. You seek feedback and support from more experienced colleagues when navigating challenging team situations.

● Agile Delivery. You have solid experience working in agile teams and understand how to apply agile principles in practice. You promote agile thinking and contribute to the team’s continuous improvement. You are keen to deepen your understanding of agile delivery and learn from more experienced practitioners.

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set. This can be achieved by working with our experienced teams, individual mentoring, and via formal training.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Benefits:
By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment.

As well as this, we offer:

• Development access to LinkedIn Learning, a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)