Delivery Manager, Learner Assessments

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The opportunity:

We're looking for a driven individual to join the passionate team delivering our rapidly growing portfolio of degree apprenticeship programmes. As the first training provider to deliver degree apprenticeships, we are pioneers in this space and growing rapidly - to date over 800 learners and their employers have chosen to build advanced skills in data, programming and software engineering with us.

As Delivery Manager, Learner Assessments, you will be responsible for the smooth operations of all elements of the assessments that underpin our degree apprenticeships. This includes marking and moderation of modular assessments, delivery of end-point assessments and all associated policies, procedures, quality assurance and learner-facing support. You will lead a team that ensures that we deliver assessments in a way that is compliant, efficient and provides an outstanding experience to our growing population of degree apprentices.

In this role, you will:

• Lead the Advanced Assessments function and internal Awarding Organisation for Multiverse degree apprenticeships, owning the policies and processes that ensure smooth, compliant and high-quality assessment delivery

• Contribute to the overall strategy for degree programmes and assessments, both as a key member of the Learner Services management team and collaborating cross-functionally with Delivery and other teams to drive improvements and provide seamless operations and learner experience

• Oversee modular assessment marking and moderation, ensuring apprentices’ project submissions are marked and moderated within SLAs and in line with regulations

• Run the Board of Examiners, the key quality assurance mechanism that awards grades and enables learners to progress through their programme journey

• Oversee the end-to-end delivery of gateways and end-point assessments for which Multiverse is the awarding organisation, ensuring policies align with regulatory requirements, processes are compliant and efficient, and data and feedback are used to improve operations and learner experience

• Line-manage a small internal operations team and manage a pool of External Examiners and External Assessors (contractors) who deliver and quality-assure key elements of degree assessments

About you:

• Experience of working in an Assessment Organisation/EPAO or awarding body setting

• Experience of working with Office for Students and Department for Education regulation, including managing External Quality Assurance visits

• Familiarity with Apprenticeship Standards, IfATE/Skills England and in particular degree apprenticeship policies and processes

• AI-led mindset that seeks to drive innovation and efficiency in operational delivery

• People management experience

• Familiarity with version 1.2 of the Digital and Technology Solutions Professional degree apprenticeship standard (desirable)

• Assessment-related qualifications such as IQA Award, Certificate in Leading IQA or Award in Undertaking End Point Assessment (desirable)

• Knowledge of the Office for Students’ Conditions of Registration (desirable)

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.