Deja tu Huella- Regional Operational Partner (ROP) Intern

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Deja tu Huella- Regional Operational Partner Intern

What do we offer?

To be part of a high-impact internship within the Healthcare Solutions / Customer Operations area, where you will contribute to transforming how mutualist patient processes are managed in Spain through data, innovation, and cross-functional collaboration.

You will join a 11-month internship program combining hands-on experience with strategic project work. From Monday to Thursday, you will be embedded in the Customer Operations / ROP team working on real business challenges, and you will complement your development with structured learning and mentorship from senior professionals.

This role is based inMadrid, with expected office attendance (with some flexibility) to foster collaboration, networking, and exposure to different teams. International mobility could be considered in the future depending on performance and business needs.

You will also receive continuous guidance from an experienced mentor who will support your professional development throughout the program.

Purpose of this internship?

This internship offers a unique opportunity to contribute to the transformation of mutualism healthcare management processes in Spain, focusing on efficiency, data-driven decision-making, and process optimization within the Customer Operations / ROP area.

The project will focus on analyzing and redesigning the end-to-end management of mutualist patients in the context of new financing agreements with the Ministry of Health, ensuring a robust, scalable, and error-free process supported by data analytics and AI tools.

You will work closely with internal teams and external stakeholders to improve operational excellence, explore efficiencies, and enable better coordination across the healthcare ecosystem.

What are the main responsibilities of a Customer Operations (ROP Intern)?

Support the analysis and redesign of mutualism-related healthcare management processes to improve efficiency and reduce operational errors.
Contribute to the implementation of an optimized end-to-end process aligned with new financing agreements and regulatory frameworks.
Use data analytics, Excel, and AI tools to identify inefficiencies, trends, and opportunities for improvement.
Collaborate with internal squads and external stakeholders includingMUFACE,MUGEJU,ISFAS, private healthcare teams, and cross-functional squads.
Support the development of dashboards, reports, and analytical tools to monitor process performance and financial/operational efficiency.
Participate in the design of scalable solutions that could potentially be proposed to industry stakeholders such asFarmaindustria for broader adoption.
Assist in project coordination, prioritization, and follow-up of strategic initiatives within Customer Operations.
Contribute to discussions around healthcare financing, pricing frameworks, and operational models in collaboration withMinisterio de Sanidad.
What are we looking for in this position?

Recent graduates or university students who will obtain their degree in the summer, in fields such asBusiness Administration (ADE), Economics, Data Analytics, Data Science, or related disciplines with a strong interest in healthcare systems and operations.

We are looking for proactive, analytical, and collaborative candidates who are motivated by solving complex problems and improving healthcare processes.

Desired skills and qualifications include:

Strong analytical thinking and problem-solving skills.
Interest in healthcare systems, pricing and financing structures, and public-private healthcare models.
Ability to work independently in data analysis, process mapping, and structured problem-solving.
Knowledge of Excel, data analytics tools, and interest in AI-driven process improvement.
Strong communication and ability to collaborate across multidisciplinary teams.
Proactivity, curiosity, and willingness to challenge existing processes.
Advanced level ofEnglish and Spanish.
Previous exposure to healthcare, consulting, operations, or analytics is a plus.
International experience or mindset is desirable.
Full-timeavailability fromSeptember 2026 to August 2027.
For international students, valid NIE or work permit in Spain.

And remember, being part of this program offers you:

"Deja tu Huella" Postgraduate Program: a prestigious Roche-CEU San Pablo qualification designed to give you a competitive edge in the pharmaceutical labor market.
Comprehensive Financial Package: a paid internship with a competitive stipend and additional company benefits.
Immersive Professional Experience: Eleven months of hands-on involvement in high-impact projects, working alongside and learning from multidisciplinary, world-class teams.
Personalized Mentorship: Individualized guidance and continuous feedback from experienced Roche tutors dedicated to your professional growth
Timelines of the program:

CV Application: until 1st of June
CV Screening: mid May – mid June
Interviews: mid June – mid July
Offer extension: end of July (latest)
Onboarding: 14th September 2026
Offboarding: August 2027
Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.