Dedicated CST/ Guest Experience Host - Chiswick Park

Overall Purpose

As a Corporate Receptionist Cover Support working with one other, you will be rotating and cover various building receptions within Chiswick Park, based on the daily requirements on site.

Chiswick Business Park is a high-profile site with the client permanently based in the park.  You will be responsible for delivering exceptional customer service, ensuring a seamless journey for all visitors and guests entering the 10 buildings in the park.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, maintenance and other departments as deemed necessary.

Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service.

Standing to greet as a basic standard.

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.

Manage difficult visitors and/or distressed visitors in a calm and professional manner.

Where appropriate, reporting of accidents or incidents.

Ensure the reception area is kept organised, clean and tidy at all times.

Create, maintain and deliver accurate daily/weekly/monthly buildings reports/checklist, key management and H&S requirements

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in delivering exceptional customer service essential

Excellent command of the English language, both verbal and written

Experience of using Microsoft Office, PowerPoint and Excel essential

Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.

Excellent punctuality, outgoing and a can do/proactive attitude

Innovative and creative

Comfortable in a fast-paced, high profile and visible environment