Deckside Support Technician

Deskside Support Technician
JMT Consultants Detailing Private Limited – Noida

Job Type: Full-Time, Permanent

Industry: Construction/Engineering/ Metals

About Us

JMT Consultants Detailing Private Limited is a global leading steel detailing, engineer and API development firm seeking an experienced Senior Checker to join our dedicated team.

At JMT Consultants Detailing Private Limited we value our team members and offer a medical benefits package, vacation/sick time and annual bonus opportunities. Take control of your future and join a growing company offering unlimited career growth potential.

The Role
The Deskside Support Technician provides hands-on technical support for end users and office IT operations. This role is responsible for endpoint deployment and maintenance, troubleshooting hardware and software issues, supporting office network connectivity, maintaining IT asset records, and ensuring systems comply with company standards and security requirements. The position provides both onsite support for the local office and remote support assistance for other company locations in collaboration with global IT team members. The role also contributes to process improvements and proactive initiatives aimed at reducing recurring issues and improving the overall user experience.

Job Responsibilities:

End User Support

Provide timely support for hardware, software, access, and printing issues (onsite and remote).

Troubleshoot desktops, laptops, mobile devices, and peripherals.

Configure printers, drives, and user access to shared resources.

Deliver support across multiple locations in collaboration with global IT teams.

Endpoint & Asset Management

Manage device lifecycle (imaging, deployment, maintenance, and retirement).

Perform software installs, updates, and patching.

Maintain asset inventory and equipment records.

Support onboarding/offboarding, including setup and asset recovery.

Coordinate hardware repairs and vendor warranties.

Network & Infrastructure

Support office networks, Wi-Fi, and connectivity issues.

Assist with troubleshooting network and ISP-related problems.

Documentation & Improvement

Log and document tickets, changes, and resolutions.

Identify recurring issues and implement improvements.

Maintain IT documentation and ensure compliance with standards.

Projects & Collaboration

Support IT projects, rollouts, and system improvements.

Evaluate new technologies and solutions.

Collaborate with IT teams and business units as needed.

Qualifications:

Diploma, Degree, or Technical Certification in Information Technology, Computer Systems, Network Administration, or a related field.

2–5 years of experience in an IT Deskside Support, Helpdesk, or Technical Support role within a corporate environment.

Experience supporting Windows-based desktop and laptop environments in a business setting.

Experience troubleshooting hardware, software, networking, printing, and user access issues.

Experience with device imaging, deployment, patching, and endpoint lifecycle management.

Experience supporting Microsoft 365, Google Workspace, or similar productivity platforms.

Experience working with ticketing systems and documenting technical issues and resolutions.

Experience providing both onsite and remote support to users across multiple office locations is considered an asset.

Experience supporting enterprise environments with standardized IT policies, security controls, and asset management processes is preferred.

What Makes You Stand Out:

Strong troubleshooting skills across Windows 11 devices, hardware, and peripherals.

Solid knowledge of Active Directory, user management, and Microsoft 365/Google Workspace.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

Experience with device imaging, software deployment, patching, and endpoint security.

Proficient with remote support tools, documentation, and ticketing best practices.

Strong communication, problem-solving, and organizational skills with ability to multitask and collaborate.

How to Apply:    

Please apply by submitting your application below. We thank all applicants who apply, however only those selected for an interview will be contacted.