Debt Recovery Officer

Description

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionizes omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

The Role

The Debt Recovery Officer plays a key role within the Customer Operations Department, as part of the Debt Recovery & Collections function. The role is responsible for the day-to-day execution and monitoring of collection activities, management of overdue accounts, and accurate maintenance of customer and case information. Reporting to the Debt Recovery Manager, the position ensures that all recovery processes are executed in line with internal policies, service level agreements (SLAs), and regulatory compliance standards.

Key Responsibilities:

· Monitor and execute daily collection activities, including outbound calls, emails, reminders, and payment follow-ups.

· Update systems with accurate and up-to-date information on customer balances, payments, and case status.

· Track open cases and collaborate with Legal and Finance teams for escalation or resolution where required.

· Execute recovery procedures in accordance with established policies, guidelines, and SLAs.

· Create and organise complete case files for escalation to the Legal team, ensuring full documentation of all actions, communications, and supporting materials.

· Contribute to the continuous improvement of collection processes by reporting findings, recurring issues, or customer feedback.

· Ensure compliance with regulatory and ethical standards, including the Code of Conduct (CoC) and internal customer communication principles.

· Promote professionalism, accountability, and data integrity in all interactions with customers and internal stakeholders.

· Use AI-enabled monitoring or workflow tools to manage daily recovery actions efficiently and accurately.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.