Dealer Performance Lead

We are seeking a results-driven Dealer Performance Lead to join our organization in Navi Mumbai, India. In this pivotal role, you will be responsible for driving dealer performance excellence across our network, implementing strategic initiatives, and fostering a culture of continuous improvement. You will work closely with dealers to identify performance gaps, develop actionable improvement plans, and provide coaching and support to maximize results. This position offers the opportunity to make a significant impact on our business growth while leading a high-performing team.

• Monitor, analyze, and interpret dealer performance metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement
• Develop and implement comprehensive performance improvement strategies tailored to individual dealer needs and organizational objectives
• Conduct regular performance reviews and assessments with dealers, providing constructive feedback and recognition for achievements
• Identify skill gaps and training needs within the dealer network, facilitating targeted development programs and onboarding initiatives
• Provide coaching, mentoring, and support to dealers to enhance their sales capabilities, operational efficiency, and customer satisfaction
• Collaborate with cross-functional teams including sales, marketing, and operations to align dealer strategies with organizational goals
• Prepare detailed performance reports and presentations for senior management, highlighting trends, challenges, and recommended actions
• Ensure dealer compliance with company policies, procedures, and regulatory requirements
• Build and maintain strong relationships with key dealers, serving as a trusted advisor and strategic partner
• Drive accountability and ownership among dealers through clear goal-setting and performance tracking mechanisms

• Minimum 1 years of experience in dealer management, channel sales, or performance management roles
• Proven track record of successfully improving dealer performance and driving measurable business results
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies
• Excellent communication and interpersonal skills with the ability to influence and motivate diverse stakeholder groups
• Proficiency with CRM systems, sales management tools, and performance analytics software
• Demonstrated experience in coaching, mentoring, and developing high-performing teams
• Strong organizational and time management skills with the ability to manage multiple priorities effectively
• Knowledge of the automotive or retail sector (preferred)
• Experience with performance management systems and tools (preferred)
• Certification in sales management, performance coaching, or related field (preferred)
• Multilingual capabilities, particularly regional language proficiency (preferred)
• Ability to travel within the region as needed for dealer visits and performance assessments

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.