Deal Desk Specialist

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office 1-3 days a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Position Summary

The Deal Desk Specialist supports Assent Compliance’s Go-To-Market (GTM) organization by ensuring deals are structured accurately, efficiently, and in alignment with company policies. This role partners closely with Sales, Pricing, Legal, Finance, and Revenue Operations to review, approve, and process customer deals, with a focus on speed, compliance, and consistency.

Based in Pune, India, this role is a critical part of Assent’s global Deal Desk coverage model, enabling timely deal support across regions and time zones. The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced, high-volume environment while navigating complex pricing, contractual, and approval requirements.

Key Responsibilities

Deal Review & Approval

• Review and process customer deals submitted by Sales, ensuring accuracy, completeness, and compliance with pricing, discounting, and approval policies.

• Validate deal components including pricing, term length, product configuration, discounts, payment terms, and non-standard requests.

• Apply established approval frameworks and escalate exceptions as required.

Cross-Functional Coordination

• Partner with Sales, Pricing, Legal, Finance, and Revenue Operations to resolve deal-related questions and issues.

• Coordinate contract review workflows, including redlines and approvals, in collaboration with Legal and Sales.

• Act as a trusted operational partner to Sales by providing clear guidance on deal structure and policy requirements.

Quoting & Systems Support

• Create, review, and manage quotes using approved quoting tools and CRM systems (e.g., Salesforce and CPQ tools, as applicable).

• Ensure deal data is accurately reflected in Salesforce to support forecasting, reporting, and downstream processes.

• Support quote-to-cash workflows, helping ensure clean handoffs to Order Management, Billing, and Customer Success

Process Adherence & Improvement

• Enforce deal desk processes, standards, and service-level agreements (SLAs).

• Identify recurring deal issues or bottlenecks and recommend process improvements.

• Contribute to the documentation and continuous improvement of deal desk workflows and playbooks.

Reporting & Support

• Track deal desk requests, turnaround times, and common exception types.

• Provide input and data to support deal desk performance reporting and capacity planning.

• Support peak deal periods (e.g., quarter-end) by flexing hours or workload as needed to meet business demand.

Required Qualifications

• 2–5 years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related commercial operations role.

• Experience supporting B2B SaaS or technology sales organizations.

• Strong attention to detail and comfort working with pricing, contracts, and approval frameworks.

• Working knowledge of Salesforce (or similar CRM systems).

• Ability to manage multiple deal requests simultaneously while meeting SLAs.

• Strong written and verbal communication skills in English.

Preferred Qualifications

• Experience with CPQ tools and quote-to-cash processes.

• Exposure to pricing models such as subscription, usage-based, or multi-year contracts.

• Experience working with global GTM teams across regions and time zones.

• Familiarity with legal or commercial terms commonly negotiated in SaaS agreements.

• Background in compliance, supply chain, or regulated industries.

Key Skills & Attributes

• Process-oriented with a strong sense of ownership and accountability.

• Customer-service mindset when partnering with Sales and GTM stakeholders.

• Ability to interpret policy and apply judgment within defined guardrails.

• Comfortable operating in a structured, metrics-driven environment.

• Collaborative, proactive, and resilient under deadline pressure.

What Success Looks Like

• Deals are reviewed and processed accurately and on time, even during peak periods.

• Sales receives clear, consistent guidance on deal structure and approvals.

• Deal data in Salesforce is clean, complete, and reliable.

• Deal desk processes are followed consistently, with fewer errors and escalations over time.

• Cross-functional partners view the Deal Desk as a trusted, responsive operational partner.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.  

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.