Deal Desk Specialist (Hybrid)

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.

• Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.

• Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.

• Excellence in execution
Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.

• Be bold, fail fast, learn faster
We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

This role will play an integral part of the Deal Desk team and will serve as a trusted partner to Finance, Sales, RevOps and Legal to ensure all policies and processes are adhered to and align with the company goals.

What You'll Be Doing:

• Processing & Closing of Daily Sales using Salesforce CPQ and Billing

• Delivering customer licensing emails and setting up customer admin portals

• Partner with sales teams to find quality solutions to complex deal challenges including providing pricing guidance and compliant deal structure alternatives

• Coordinate with stakeholders to seek input and approvals for complex deals

• Assist sales teams with RPF/RFQ responses, including helping to maintain common questions policies

• Compliance of finance policies and procedures

• Optimizing systems and procedures as we grow to improve processes

• Supporting the day-to-day AR function in conjunction with the Revenue Accounting team

• Performing ad hoc analyses and projects as needed

What we're looking for:

• 2+ years of operations experience with technology companies in functions such as Deal Desk or SalesOps with knowledge of Revenue principles and or contracts management

• Salesforce and Salesforce CPQ experience desired but not a hard requirement

• Experience with Salesforce Billing a big plus

• Strong self-starter and problem-solver, ability to work well under pressure

• Experience in a high volume / multi transactional environment.

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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