Deal Desk

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Role Overview::
• We’re looking for a hands-on Deal Desk professional to accelerate policy-aligned deal execution and serve as a trusted advisor to Sales and key stakeholders. You will resolve complex pricing and deal-structure questions with urgency and confidence, and continuously improve processes to help deals close faster and cleaner.

Working hours: :
• 11:00pm–7:00am IST (non-negotiable) to support US Pacific Coast business hours (9:30am–5:30pm PT). Month-end and quarter-end periods may require extended hours and occasional weekend support, as needed to meet business demands.

Key Responsibilities::
• Own the Deal Desk process end-to-end, including request intake, pricing support, approvals, contract creation support, and follow-ups required to advance opportunities.
• Modify and manage quotes and order forms, ensuring accuracy and compliance with bookings policies.
• Lead the day-to-day deal approval process in Salesforce, including managing SLAs, tracking requests, and routing approvals to unblock deals.
• Manage deal exceptions and escalations end-to-end, coordinating rapid internal alignment on non-standard requests while protecting commercial guardrails and future ARR.
• Partner with Finance, Legal, and Professional Services to ensure smooth deal execution and consistent internal alignment.
• Partner with Sales to develop deal strategies and winning negotiation positions, structuring commercial terms that accelerate close velocity while protecting long-term renewal and expansion ARR.
• Communicate deal value through clear, detailed proposals and stakeholder updates to support timely decision-making.
• Align to assigned territories and attend forecast calls to support pipeline execution and deal progression.
• Identify recurring issues, bottlenecks, and quality gaps in deal execution; recommend process improvements and opportunities for automation.

Required Experience & Qualifications::
• 12–18 years of experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Sales, or similar roles, ideally in a SaaS or high-growth tech environment.
• Proven experience in a B2B SaaS Deal Desk or Revenue Operations environment, including quote and order management and approval workflows.
• Responsive and detail-oriented; able to manage multiple concurrent deal requests while maintaining accuracy under deadline pressure.
• Salesforce experience required, including managing request intake and tracking.
• Demonstrated ability to operate independently and prioritize effectively in a fast-paced environment.
• Strong cross-functional collaboration and communication skills, with the ability to influence stakeholders and manage agreements with clarity and urgency.
• Demonstrated flexibility to take on varied responsibilities and adjust quickly to changing priorities.
• Continuous improvement mindset, with the ability to challenge the status quo and refine processes.