Deal Desk Analyst

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

As a Deal Desk Analyst, you will play a key role in supporting Veeam’s sales organization by guiding non-standard deals through a structured review and approval process. You’ll partner closely with sales, finance, legal, and channel teams to ensure deals are accurate, compliant, and commercially optimized. This role offers strong exposure to cross-functional stakeholders and the opportunity to develop deep expertise in deal structuring and business operations in a fast-paced, global environment.

What You’ll Do

• Support non-standard deal requests by reviewing pricing, licensing, and commercial terms for accuracy and compliance

• Manage deal workflows and facilitate approvals across sales, finance, legal, and leadership teams

• Collaborate with sales leadership to optimize margins and ensure appropriate discounting through structured processes

• Analyze deal components to identify risks, inconsistencies, and opportunities for improvement

• Maintain accurate deal data and generate reports on discount trends and deal performance

• Train and support sales teams on tools, processes, and policies related to non-standard quoting

• Partner with cross-functional teams to align on deal strategy and support informed decision-making

Technologies You’ll Work With

• Salesforce

• Microsoft Excel and Office Suite

• Non-standard quoting tools (NSQ or similar)

• Reporting and data analysis tools

What You’ll Bring

• 3+ years of experience in deal desk, finance, sales operations, or a related field in a technology environment

• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or a related field (or equivalent experience)

• Strong analytical skills with the ability to evaluate complex deal scenarios and make data-driven recommendations

• Experience working with Salesforce and advanced proficiency in Excel

• Ability to manage multiple priorities in a fast-paced, time-sensitive environment

• Strong communication skills and ability to work cross-functionally with global teams

• High attention to detail and ability to maintain accuracy in complex transactional work

Bonus Skills

• Experience working with non-standard quoting processes or deal approval workflows

• Fluency in Spanish

• Familiarity with SaaS, subscription, or consumption-based business models

• Experience supporting sales teams in LATAM or global regions

• Exposure to pricing strategy, discount governance, or contract negotiations

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents

• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents

• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program

• Retirement and social security contributions through Costa Rica’s statutory programs

• Life insurance equal to 24x monthly salary, plus disability and funeral coverage

• Daily cafeteria subsidy

• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.