Deal Desk Analyst

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

Iterable is looking for a Deal Desk Analyst to join its growing team. This is a hands-on position that will be critical to enhance company contract execution. In this role, you will ensure that all contracts in our queue are reviewed, structured, consistently evaluated, approved, and closed as quickly and efficiently as possible. This role will report to the Senior Manager, Deal Desk.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

• Review pricing and contract structure to ensure alignment with business, legal, and finance requirements

• Calculate margins on deals to ensure each opportunity is meeting gross margin targets

• Enforce best practices for the quoting process, pricing guidelines, and overall Deal Desk processes

• Escalate approvals to the appropriate business partners and functions for review and approval

• Help streamline, standardize, and automate contracting processes to meet internal SLAs

• Help support sales with quote and order form creation, including making edits inside of the CPQ system and manually updating order forms

• Help manage data integrity and reporting in Salesforce

• Help maintain and develop internal documentation relating to standard operating procedures

We are looking for people who have:

• Experience in a Deal Desk, Order Management, and/or Revenue Operations role

• Experience in CRM (Salesforce.com)

• Can be self-sufficient and self-managed, especially during crunch time

• Detail-oriented and has an analytical approach to proactively solving problems

• Strong collaborator with multiple functions with well-versed interpersonal skills in both verbal and written communication

• Willingness and eagerness to learn on the job

• Ability to work and adapt to change in a fast-paced environment

• Strong Microsoft Office, GSuite, and Adobe skills

Bonus Points:

• Previous experience with email marketing, push, or SMS software

• Previous experience with quoting (CPQ)

The anticipated US hourly pay rate for this contract position is $40.00 - $45.00 per hour. The specific rate offered within this range will be determined by factors such as US work location, job-related skills, experience, and relevant education or training.

Please note: As this is a 6-month contract role, it is not eligible for the benefits, equity, or perk programs offered to permanent employees.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.

• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).

• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/

• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.