Deal Desk Analyst

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Impact

NewRocket is hiring a Deal Desk Analyst to work within the Sales/Presales organization. The Deal Desk Analyst is a key role within our broader sales organization being a part of our high performance crew that is supercharging our Statement of Work (SOW), Proposals and RFP Response lifecycle processes. This demands a highly motivated individual with strong technical, communication and organizational skills. This position will be responsible for collaborating and coordinating with sales and delivery teams in writing and reviewing SOWs, creating templates and developing compliant responses to Requests for Proposals.

We are #GoingBeyond Come join our crew!

Your Career

• Manages activities and tasks for writing SOWs, developing templates and coordinating RFP responses.

• Collaborates with other analysts, Sales and Pre-sales to establish priorities based on forecasts.

• Coordinates and collaborates with SMEs, NewRocket’s Delivery and Sales Management teams, Product Development, Legal, and Sales Operations to establish, document and incorporate solution standards.

• Ensures proper contractual information is included in contracts such as what is in- scope and out-of-scope, Terms and Conditions, Assumptions, Deliverables, Engagement methodology and timeline.

• Contributes to identifying needs for ongoing development of repository of templates, standard language, product collateral, exhibits and other data resources to create high quality, meaningful and accurate responses.

• Contributes to data integrity within Sales Tools by ensuring that executed documents are on file, pricing information is captured correctly and other details are captured where required.

• Effectively communicates with management or leadership to gather approvals for non-standard language.

• Determines proposal concepts by identifying and clarifying opportunities, needs and mandatory requirements.

• Manages proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

• Gathers information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks

• Develops proposal documents by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.

What You Bring Along

• Bachelor’s in Business or English or 5 years professional experience

• 4 years of experience in technology industry OR, 2 years in technology professional services

• 2 years of experience in contract/proposal/rfp writing

• Project Management or Project Coordination (nice to have!)

• Salesforce experience (also nice to have!)

• Detail oriented and highly organized

• Self-starter with ability to work and prioritize independently

• Solution oriented

• Contract and proposal quality assurance

• Understands that documents like legal SOWs, and proposals create lasting impressions for our customers, and that we must always create a great first impression!

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]