客户需求计划员_DCCB

1. Regular communication with key customers for market trend and demand situation. Considering customer behavior, adjust and fulfill demand mainly based on logistic agreement. 定期和关键客户沟通市场及需求情况，澄清&核查客户需求，基于物流协议规范，调整并满足客户需求;

2. Customer order management ( order receiving, confirming and changing)，discussion with customers for order and delivery status, summarize detail information, provide to related department to ensure satisfying customer real demand; 客户订单处理（订单接收，确认，变更）,与客户讨论订单以及交付情况，汇总详细信息，并提供给相应部门，以确保满足客户的真实需求；

3. Shipping management，coordinate whole supply chain to ensure shipping on time & achieve the sales target. Solving customer escalation case with team manager, to minimize the impact for customer production;发货管理，协调整个供应链以确保按时发货并实现销售目标,与部门经理共同解决来自客户的升级事件，最小化对客户生产的影响；

4. Update relevant report, such as demand forecast/sales chance chasing/ OTD / Past due /; 维护相关报告，例如需求预测，销售机会追踪表，准时发货表，拖期表等

5. Balance the supply chain in a healthy situation consider Quality, Cost and Delivery

综合考虑质量，交付，成本因素，确整个供应连良性健康运转

6. Lead CIP projects in planning area to improve the planning efficiency and effectiveness

持续改进，提高计划的可靠性和有效性

1. Experience & Technical Knowhow

- Above 5 years working experience, thereof 3+ years in the logistics area，demand planning & order fulfillment

- ERP and other IT system knowledge e.g. SAP, EDI, eKanban...

- Office software (Excel, PPT, PowerBI, RPA, other planning tools...)

- Lean production and lean logistics knowhow

5年工作经验 / 3年以上客户需求管理&订单处理相关领域工作经验/ 具备SAP或相关企业资源管理系统使用知识/ 制造业相关工作经验将获得加分

2. Soft Skills

- Process design ability, have process improvement experience with VSDiA

- Good Project management skill

- Good understanding of Lean management and Agile (e.g. Scrum, Kanban...)

- Good communication skill and presentation skill

- Good Learning Ability, able to work out of the defined scope

具备流程设计及优化能力/项目管理/深度理解精益生产/良好的沟通技巧和展示技巧/具备自主学习能力及发散思维