DataStage Admin

Talent Worx

Bengaluru, Karnataka, India permanent

Posted: April 16, 2025

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Required Skills

Monitoring ITIL Process adherence Reporting Ticket analysis SOP creation Incident management Knowledge sharing Customer communication Extended support

Job Description

• Monitoring (Queue/Application /Health check)
• ITIL Process adherence
• Daily/Weekly/Monthly Status Reports
• Ticket analysis report
• SOP creation for known errors and Service Requests
• Permanent fixes for repeat incidents / SRs
• Status updates to end users on their Incidents /SRs

Knowledge sharing on the existing platform for migration activities

Requirements:
· Team will use the ServiceNow tool & Email Communication for ticket handing

· The support team will raise a service ticket for the email communication request from customer.

· Wipro Offshore support team will support from 4:00 AM EST to 1:00 PM EST (2.30 pm IST to 11.30pm IST)

· Support operations will be performed by the team on a commercially reasonable effort basis with available bandwidth.

· The team will provide extended support during the weekend / month end as needed. Associates required to work on weekends will be entitled to a corresponding amount of paid time off (PTO) on a weekday, typically at a 1:1 ratio, which can be taken at their convenience within a specified timeframe,

· with approval from Customer and Wipro manager.

· Support team to follow the Customer holiday calendar.

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