DATACENTER TECHNICIAN

Company Overview
CriticalTilt blends 25+ years of specialized experience with a lean, responsive approach, delivering tailored solutions to government agencies and private sector clients. From navigating complex networks to adapting to new compliance demands, we understand our customers’ challenges and are primed to tilt the board towards success for their projects.

Position Overview
CriticalTilt, Inc. is seeking a detail-oriented and experienced Datacenter Technician to support the deployment of infrastructure for new datacenter builds. The technician will play a critical role in executing physical and logical buildouts, ensuring that server, network, and storage components are installed, configured, and validated according to engineering design specifications.

Working from baseline drawings, playbooks, and device configurations, the Datacenter Technician will implement, validate, and, when necessary, adjust deployments to address real-world conditions during installation. This role requires technical proficiency, precision, and adaptability within fast-paced build environments.

The position reports directly to a designated Project Manager and will interface regularly with customer engineering teams to ensure successful infrastructure deployment and datacenter readiness.

Key Responsibilities:
• Support the deployment of infrastructure for new datacenter builds, following provided designs, documentation, and configuration playbooks.
• Perform rack and stack of servers, GPU systems, network switches, and storage appliances according to design specifications.
• Execute structured cabling installations, including labeling, routing, and termination to meet quality and compliance standards.
• Install and support air and liquid cooling systems, ensuring proper integration and system performance.
• Conduct Ethernet and InfiniBand network configuration for servers and interconnects following approved procedures.
• Assist with or perform base configuration and validation tasks under direction for systems such as VMware, DataDirect Networks (DDN), NetApp, and WekaIO, using predefined playbooks and configuration scripts.
• Implement and verify device configurations as provided; adjust configurations as needed to align with on-site conditions and functional testing.
• Conduct hardware and network troubleshooting to resolve installation or integration issues.
• Carry out server imaging, configuration management, and post-install validation to ensure system readiness.
• Utilize and maintain Datacenter Infrastructure Management (DCIM), IP Address Management (IPAM), and monitoring tools to document and track deployment progress.
• Coordinate closely with customer engineers and project leadership to communicate build status, issues, and modifications.
• Ensure adherence to all safety, security, and compliance requirements while operating within datacenter environments.
• Provide documentation and feedback for continuous improvement of design playbooks and deployment processes.
• Travel frequently to customer datacenter sites as required by project timelines and locations.

Qualifications:
• U.S. Citizenship required.
• Relevant technical certifications or equivalent experience in datacenter operations, networking, or systems administration.
• Proven experience in datacenter buildouts, migrations, or infrastructure deployments.
• Hands-on experience with server, GPU, network, and storage systems, including installation and maintenance of air and liquid cooling technologies.
• Practical knowledge of Ethernet and InfiniBand networking, including switch configuration and interconnect setup.
• Familiarity with performing or assisting in base configuration activities for platforms such as VMware, DDN, NetApp, and WekaIO under engineering guidance.
• Strong understanding of rack and stack, structured cabling, imaging, and configuration management practices.
• Familiarity with DCIM, IPAM, and related infrastructure management tools.
• Ability to read and interpret technical drawings, diagrams, and configuration documentation.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to work flexible hours based on customer schedules and delivery deadlines.
• Willingness to travel extensively and work onsite across multiple datacenter locations.

Physical Demands and Work Environment:
• While performing the duties of this position, the employee is regularly required to talk or listen.
• The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow other job-related instructions and perform other duties as requested by authorized supervisors. All duties and responsibilities are essential functions and subject to reasonable modification to accommodate qualified individuals with disabilities. To perform this job successfully, employees must possess the skills, aptitudes, and abilities required to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document represent the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Equal Opportunity Employer
CriticalTilt, Inc. is an Equal Opportunity Employer. Our policy is to provide equal employment to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.