Database Administrator

The Database Administrator is the primary administrator of Salesforce NPSP and integrated third-party systems. This role ensures data integrity, security, and optimization of Salesforce to support fundraising, ticketing, marketing, finance, and organizational reporting needs. The Database Administrator provides system upkeep, troubleshooting, training, and reporting support across departments to help the organization achieve its strategic goals. 

Key Responsibilities 

Database Management & System Administration

Maintain Salesforce database, ensuring data accuracy, integrity, and security.

Oversee system upgrades, patches, and new feature implementations. 

Troubleshoot issues and serve as the primary contact for Salesforce-related problems.

Manage integrations with third-party applications (e.g. bookkeeping, ticketing, email marketing, analytics tools, access control).

Implement and document standard operating procedures and data management best practices.

Conduct regular backups and perform routine system maintenance.

Operations & Data Support

Input, track, and maintain payments, contacts, opportunities, campaigns, and related data. 

Monitor data health; perform audits, deduplication, and data cleanup. 

Support gift entry, acknowledgement, reconciliation, and development reporting functions. 

Coordinate with Finance to track impact data, chargebacks, and reconciliations. 

Collaborate with Marketing and Sales on segmentation, campaigns, dynamic pricing, and inventory management. 

Reporting & Analytics 

Create, maintain, and automate reports, dashboards, and lists to meet departmental and organizational needs. 

Partner with leadership to track KPIs, monitor trends, and forecast performance. 

Provide data analysis to support fundraising campaigns, ticket sales tracking, marketing initiatives, and strategic planning. 

Training & User Support

Provide training and support for Salesforce users across departments. 

Onboard new employees into Salesforce, including account setup, permissions, and roles.

Develop user documentation, onboarding materials, and learning resources. 

Stay current on Salesforce developments, attending webinars, trainings, and user groups.

Serve as liaison with Salesforce consultants to define requirements and customize the platform. 

Support Projects & Collaboration

Support Technology Systems & Knowledge Manager on assigned projects.

Lead or participate in internal user groups to share knowledge, resolve issues, and identify improvement opportunities. 

Qualifications 

Education and Experience 

Bachelor's degree in Information Technology, Computer Science, or equivalent experience/certification.

3+ years of experience managing a Salesforce organization (NPSP preferred), ideally in non-profit, cultural, or performing arts environment. 

Technical Skills 

Strong skills in Salesforce administration, reporting, and dashboards. 

Familiarity with SQL, data visualization, and analytics tools preferred. 

Experience with system integrations and third-party applications. 

Proficiency with Microsoft Office Suite, especially Excel. 

Professional Skills

Strong analytical, problem-solving, and troubleshooting skills. 

Excellent communication and interpersonal skills with the ability to collaborate across departments.

Highly organized, systems-oriented, and able to manage multiple projects in a fast-paced environment. 

Ability to handle confidential information with discretion.