Data Warehouse

Confidential

Montreal, Quebec internship

Posted: January 30, 2026

Job Description

Role Description:

Participate in daily or weekly stand-ups with the engineering or platform team to review progress, priorities, and blockers.

Work with senior engineers and architects to understand the Zendesk data model, ticket lifecycle, and support workflows.

Assist in exporting, cleaning, and normalizing Zendesk ticket data into a Microsoft SQL Server database.

Help implement and maintain data ingestion pipelines, including batch imports and webhook-based updates.

Support the generation, storage, and indexing of vector embeddings for ticket content using MSSQL vector features.

Develop and test semantic search queries to retrieve similar tickets based on new customer submissions.

Contribute to backend API development for the internal “Zendesk RAG API” used to analyze incoming tickets.

Assist in integrating automation with Zendesk, such as adding internal notes with related tickets or suggested workarounds.

Write and maintain technical documentation describing data flows, schemas, and API behavior.

Perform basic testing, validation, and troubleshooting of data accuracy, relevance of search results, and system performance.

Follow established security, privacy, and data-governance practices when handling customer information.

Collaborate with product, support, and QA stakeholders to refine use cases and validate outputs.

Learn and apply best practices in software development, version control, code reviews, and observability.

What you will do as our new Intern Developer:

Implementation of a robust set of services, features, and APIs that will power our web products.

Building secure and reusable code and libraries.

Translation of requirements and technical analysis into visual elements or back-end features.

Validation and correction of upstream technical design.

Understanding of fundamental design principles behind a scalable application.

Ability to implement automated unit testing.

Data migration, transformation, and scripting.

Troubleshooting and product bug correction.

Responsible for some feature demos.

Estimation of features and tasks.

Follow and participate in Explorance's development standards and guidelines.

Here's what you'll bring to the role :

Web fundamentals like HTML, JavaScript, and CSS

Accessibility Guidelines (WCAG)

CSS preprocessors like Sass or LESS

JavaScript frameworks like AngularJS, React, or Ember, etc. or JS-based build tools like Grunt, Gulp, and Bower

Libraries like jQuery

Front-end (CSS) frameworks like Foundation or Bootstrap

AJAX

SOAP and REST API knowledge

Experience working with graphic designers and UI/UX requirements

API design and development

CRUD (Create, Read, Update, Delete)

RESTful Services

Passionate about new technologies

Creative, self-motivated, with good interpersonal skills

Ability to work independently & within a team

A problem solver ready for a new challenge

Section E: Candidate Requirements

Software Engineering Intern

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