Data Services Specialist

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.

Planned Parenthood Federation of America (PPFA), Planned Parenthood Votes (PPVotes), and Planned Parenthood Action Fund (Action Fund)seek a dynamic and solutions-oriented Data Services Specialist. This job reports to the Associate Director, Data Engineering and Reporting in the Research & Policy Department of the national office. The Research & Insights team provides strategic, data-driven guidance to the External Affairs division and supports the critical work of the national and local Planned Parenthood organizations to conduct equitable, efficient, and effective campaigns.

This role is expected to begin in February 2026 and end in December 2026.

Purpose::
• The Data Services Specialist will provide additional support and training capacity to the Research and Insights team, including interfacing with national and local Planned Parenthood staff on tools support and coaching. This role is responsible for solving non-routine and varied use cases and providing end-user support and training on all Federation systems. This role will provide clear and user-friendly communication, prompt and thorough technical support, strategic guidance, and best practices to Planned Parenthood EveryAction VAN and Hustle users through the help desk ticketing system, documentation, and regular virtual training sessions.

Engagement: :
• Provide timely, comprehensive support and training to data management system users (up to 5,000+ across national office staff, local Planned Parenthood organizers, and national and local volunteers) on how to use systems, field data management best practices, and targeting, including tool VAN, EveryAction, P2P Texting, and Tableau Reports
• Provide training as needed to local Planned Parenthood program staff on best practices for use of data and field tools
• Collaborate with vendors and consultants to implement field programs in an organized fashion, including pulling counts and lists, developing experiments, and developing summary materials to explain outcomes and lessons learned

Delivery::
• Provide additional support and triage for the internal ticket management system used for support cases relating to national office organizing and supporter management tools, EveryAction, VAN, and Hustle. Manage user engagement and proactive communications
• Develop robust technical support and training procedures and processes on tool and data use, best practices, and new features, especially for local Planned Parenthood staff. Provide ongoing training and support via online support desk cases, written documentation, live and filmed webinars, and additional meetings and trainings.
• Support ongoing annual data, documentation, and user audit processes
• Administer affiliate and national staff accounts as needed on data management systems
• Assist with synchronization of digital and field data platforms
• Prioritize data equity across trainings and partnerships
• Performs other duties as assigned.

Knowledge, Skills and Abilities (KSAs): :
• 2-3 years of progressively responsible professional experience is required.
• Experience as a high-level user in VAN or VoteBuilder is required.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Ideal candidates will have experience working with advocacy or electoral campaign data tools in a professional setting.
• Intermediate knowledge of Advanced Microsoft Excel or other Spreadsheet software is required.
• Experience managing user support or customer service via support tickets is highly desirable.
• A commitment to customer service and problem-solving as goals in and of themselves.
• High attention to detail and strong organizational ability
• A self-starter who can own and bring projects to completion
• Strong oral and written communication skills
• Flexibility to learn new skills and adapt to changing technology
• Commitment to the mission, vision, and values of Planned Parenthood

Travel: 0-10% domestic

The Planned Parenthood cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.