Data Processing Manager

G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us?

Job overview:
The Profile Generation Manager is a technical job to ensure effective and efficient profile generation operations. The Profile Generation Manager also oversees all activities associated with profile generation capacity planning and management, fulfilling all customer demands and not breaching any of the agreements (internal or external).As the Profile Generation manager is responsible for cost, budget and planning of the profile generation operations, it is expected a deep understanding and knowledge about service operations, a good understanding of project management, ITIL processes and service managements as well as service specific knowledge related to telecommunication and/or OEM solutions.
Accountabilities:
Effective and efficient profile generation operations, including task distribution, planning and prioritization in accordance with customer demands and budget.
Implementation of profile generation strategy.
Delivery based on committed service availability and SLA and OLA requirements for deployed services.
Profile generation operations capacity planning, management and anticipation of needs with input from Profile generation engineers.
Profile generation operations routines, including periodic controls to the team members and follow up meetings to review daily activities.
Implementation of guidelines and work instructions provided by Tool chain management team.
Close coordination with the Datacenter and Delivery teams in order to align on resource planning for the main activities.
Provide technical feedback and solutions to other departments.
Evaluate, improve and add applicable work instruction.
Education and experience:
University degree in Computer Sciences, IT or related technical/engineering field engineering
A minimum of 3 years successful service operations experience in the IT, Technology and/or Security Information systems industry
Experience from having management and/or operational leadership roles
Experienced in working with ticketing and monitoring systems
Preferably experience of managing similar departments
Preferably Telecommunications industry experience
Knowledge and skils
Fluent written and spoken English
Ability to work under pressure
Very organized and quality conscious
Analytical thinking and problem-solving mentality
Solution-oriented mindset
Being an excellent team player
Drive for self-learning and improvement
Ability to adapt to changes
Ability to follow given processes, procedures and work instructions
Strong verbal and written communications skills, listening and teamwork skills, and effective presentation skills
What’s great about working with us
Culture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly
Global Collaboration: Work collaboratively with stakeholders around the globe
Career Development: Benefit from continuous training, coaching, and talent development programs
Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!
Work-Life Balance: Flexible working hours (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30)
Location: Sant Joan Despí. Easily accessible by public transport

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A look behind the scenes
Contact

HR Team Spain

[email protected]

JOB OFFER
Job Details

Job Title
Data Processing Manager

Business Sector
Giesecke + Devrient Mobile Security TCD Iberia S.L.
Av. Baix Llobregat
3
5
08970 Sant Joan Despí
B

Requisition ID
26585

Location

Sant Joan Despí (BCN), ES

Career level
Experienced and Graduates

Job Type
Fulltime

Contact
HR Team Spain
[email protected]

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.