Data Processing Coordinator – Customer Operations

Title: Data Processing Coordinator – Rail Customer Operations

Location: GE Transportation (A Wabtec Company) – Grove City, PA

Job Description:

The Customer Operations Center provides exceptional customer service in the Rail Transportation Industry and is the primary contact for operators of Wabtec Locomotives.  The operational goal of this group is to provide support for logistics and fulfilment of supply chain and reverse supply chain deliverables, up to and including repair services and support of advanced digital technology.

Data Processing Coordinators are responsible for receiving and processing customer, item and pricing information.  Enter incoming orders, order and price changes, creating and maintaining records and compiling reports. Work in conjunction with internal commercial teams to ensure data bases are updated in an accurate and timely manner.

Essential Responsibilities:

Performs accurate and timely entry of data based on requirements.

Enters purchase orders. Updates promise dates in internal and customer data bases.

Identifies and escalates gaps in company and customer data information with appropriate level of urgency.

Update item information to include parts information, price lists and pricing.

Monitors orders using system reports and communicates progress to leadership.

Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.

Monitors and tracks customer orders to identify gaps in on-time delivery.

Maintains customer maintenance billing back-up and order acknowledgments.

Interacts with internal customers daily.

Coordinate with the Warehouse team to ensure all orders are shipped out by the correct ship date, so that the customer receives their parts on time

Lead the coordination between the Warehouse and the customer by tracking when parts are ready for customer pickup, and ensure the customer sets up trucks for pickup on time

Clearly and effectively communicate any part delays to the customer so that they are aware of potential delays or issues

Skills & Qualifications:

Associates or specialized skills training/certification desired.

2 years of order entry, data entry and customer service experience.

Excellent data entry skills

Oracle knowledge is a plus.

Experience using Microsoft Office (Word, Excel, and PowerPoint)