Data Integration Services (DIS) Operations Manager

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D

Recognitions:

2015 -America’s Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America’s Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 – DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK

Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration

Data Integration Services (DIS) Operations Manager is responsible for managing the DIS Administration and Monitoring/Support teams located in multiple geographic locations and ensuring seamless operations of DIS solutions.

Key Responsibilities of the position:

o Manage Operations (which includes Administration, Deployment, Monitoring and Support) for EAI and ETL solutions that are sustainable in the long term and SOX compliant

o Accountable for the seamless operations of DIS solutions

o Streamline and automate deployment process

o Provide post-production support (including breakfixes) and on-going maintenance

o Ensure proper transition of new/changed functionality from DIS development team to the support analyst(s)

o Ensure all related support documentation (ex: landscape diagrams, interfaces inventory, interface specific playbooks etc) is kept updated. Ensure documentation for Production Turnover is complete and accurate

o Identify and fine tune performance bottlenecks

o Monitor and identify throttling scenarios

o Instructs, assigns, directs, and reviews the service produced by DIS Operations team members working with Enterprise DIS Sr. Manager

o Responsible for resource planning of DIS Operations resources

o Evaluates team member performance and provide feedback

o Monitors team performance against performance targets

o Provides support and on-the-job training to more junior or less experienced team members

o Ensure individual team member development of technical, functional, and industry skills

o Well-organized with attention to detail and able to work with minimal supervision

o Achieve a high level understanding of the existing applications landscape and environment

o Establish and implement governance guidelines and processes

o Acts as a role model and mentors other team members

o Provide visibility to the capabilities of DIS solutions

o Define the strategy to create and maintain host instances

o Ensure BizTalk and SSIS solutions are properly configured

o Coordinate with DBAs for any database job errors

o Responsible for installation and configuration of BizTalk Server and SSIS

o Work with DIS customers to plan and coordinate software/hardware upgrades, system outages, follow up on escalated production incidents etc

o Effectively communicate issues, risks and challenges in a timely manner to Enterprise DIS Sr. Manager

o Take measures to avoid deployment related issues

o Maintain environment uptime by monitoring exceptions and resolving issues

o Configuration and administration of shared components/services built to support DIS solutions

o Coordinate with DIS Development team for issues requiring in depth code debugging

o Ensure the Job schedules are accurately executing and meeting expectations

o Provide necessary support complying with the SLA/OLA commitments

o Publish and review support metrics with DIS customer base on a regular basis

o DR and database backup jobs planning and testing

o Monitoring the environments using BizTalk 360, Solarwinds and Openview

o The environments need to be continuously monitored without relying solely on the automated alerts. As and when exceptions/gaps are identified, need to work on getting the alerts setup

o Configure and monitor proactive alerts customized per interface to effectively identify issues upfront

o Act as point of contact for any support related to DIS issues or requests

o Provide necessary support during monthly data center maintenance weekend

o Determine the complexity and level of efforts for breakfixes and/or tasks relevant for the DIS Operations team

o Provide support during Functional Unit Testing, Integration Testing and UAT

o Identify and implement any process changes to improve the quality of overall deliverables

o Provide regular status reports to Enterprise DIS Sr. Manager summarizing the overall operations progress

o Coordinate with DBA team for any database related jobs and Control-M team for any scheduled jobs

o Work closely with DIS Development manager to ensure smoother deployments challenges faced:

o Keep all the environments in sync

o Keeping the support documentation up to date

o Significant number of simultaneous projects

o Comfortable interfacing with senior level executives

o DIS team may be spread across multiple geographic locations

o Fast paced environment

o Heterogeneous and distributed systems landscape

Education and Experience Required:

This position requires degree in Computer Sciences with over 10 years of related experience. MS is desirable.

Required Skills:

o Knowledge and implementation of data integration solutions using a formal SDLC methodology                                                               

o Experience in Microsoft Biztalk Server 2009 and 2013                     

o Experience in SQL Server Integration Services (SSIS)                      

o Experience in C#, .NET, XML, XSLT, WebServices, WCF, TFS, Sharepoint, SQL Server, Oracle, Power Shell 

o Experience with BizTalk Server Administration                    

o Integration experience with SAP and Peoplesoft                   

o Experience with BizTalk 360, HP Openview and Solarwinds                 

o Experience with Control-M and Remedy       

o Understanding of hardware and networking concepts          

o Debugging and Troubleshooting Skills  

o Analytical skills                                 

o Communications                       

o Interpersonal skills                    

o Leadership                                

o Delegation                              

o Flexibility, diplomacy and problem-solving

Thanks & Regards
Aravind Jakku
Aravind(dot)j(at)tekwissen(dot)com
734-619-8931