Data & Insights Lead (Ops & Efficiency)

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

What we need:

As the Data & Insight (D&I) Lead for Ops & Efficiency data, you will be responsible for ensuring that our Operations, Finance, People & other relevant departments have access to and a solid understanding of the data sources, analyses/insights, analytics tooling & data assets they need to work on in a data-informed way. You will be the primary data partner to key stakeholders within this domain, driving/enabling data usage & understanding and commissioning relevant analyses & data asset development projects.

This role sits within our Data & Insight team and reports to our Director of Business Insight, but you will become increasingly embedded within your domain’s business departments and have close relationships with these departments’ leaders, as well as any analysts working within these teams. You will also work closely with relevant Tech team members.

What you’ll focus on:

Analyses & Insights

• Designing, implementing, interpreting & sharing ops/efficiency-related analyses using D&I’s data assets

• Defining and conducting experiments that test hypotheses and inform decisions

• Being the org-wide subject matter expert for ops/efficiency-related data and owning the definitions for key metrics & indicators within this domain

Stakeholder Engagement

• Being the trusted data partner and first-point of contact for Operations, Finance, People & other relevant leaders via expert steer, challenge & support

• Gathering and translating stakeholders’ requirements into tangible data deliverables

• Defining & agreeing minimum user acceptance requirements for relevant analyses and data assets

• Establishing effective ways of working between the D&I and all analyst roles within our Operations, Finance, People & other relevant teams to ensure alignment and knowledge sharing

• Creating clearer coordination mechanisms so all data work across your domain connects to shared priorities and contributes to a cohesive delivery of insights

• Facilitating regular domain-level forums with relevant leaders & analysts to review, align, and prioritise data-related activity

Leadership & Coordination

• Defining, developing & delivering our strategy & roadmap for ops/efficiency-related data

• Triaging analyses across a cross-departmental pool of data analysts - inc personally conducting important/urgent analyses whenever appropriate

• Scoping, planning and project managing the development of D&I-owned data assets that relate to ops/efficiency data

• Continuously monitoring and reprioritising based on our Operations, Finance, People & other key teams’ evolving data needs

• Providing guidance and oversight to ensure that all ops/efficiency-related data analyses and tooling developed are aligned, and consistent

What we’re looking for:

Required

• 6+ years of experience working within data-oriented roles - ideally within a fast-growing tech scale-up, management consultancy or other fast-moving environment

• Excellent ability to communicate actionable insights that influence key stakeholders

• Solid track record of producing scalable data assets with observable impacts

• Demonstrable ability to read, interpret and write SQL

• Hands-on experience working with Tableau or equivalent tooling

• Ability to quickly build a strong understanding of complex business domains and translate this into data definitions, metrics, and insights

• Experience balancing short term analyses with longer term data asset development

• Demonstrated curiosity for - and successful adoption of - relevant AI tooling

• Successful experience with ‘dotted line’ coordination of activity across cross-departmental networks

• Tenacious and pragmatic approach to problem solving

• Meticulous attention to detail

• Right to work in the UK

• Ability to work from the Multiverse London office 3+ days per week

• Commitment to Multiverse’s mission and values

Non-Required (But Desirable):

• Working knowledge of and experience with Python for data analysis

• Understanding of advanced data science concepts - e.g. statistical testing, machine learning

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.