Data Governance Specialist AE - Japan

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsible for selling complex technical products and/or services.  

This would typically be a limited number of the company’s products, typically a technology or those that are strategic in nature.  

Typically specializes in a single product or product line, and carries an overlay quota.  Generally not account-assigned; called into accounts as opportunities are identified and may work with account-assigned sales account managers to close sale.  May manage and coordinate the sales and technical team in support of the sale of the company’s products.  May also be called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.  

This is a field sales position where extensive travel to the customer’s location is regularly expected and key to the performance of the role.  Travel is up to and may exceed 50%, based on the needs of the business.

Essential Duties & Responsibilities

• Partners with sales account managers, pre-sales consultants, Partner Sales staff, and professional services colleagues in the expansion of sales within existing and/or new accounts, while building relationships with key decision makers.

• Navigates a complex, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for their specialist area of the company's product portfolio.

• Uses account planning and management skills to address customer needs timely and with competitive solutions.

• Follow up on leads generated by business development, inside sales, marketing and partners and qualify the funnel of opportunities, as well as create new pipeline via prospecting efforts.

• Timely documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc).

• Accountable for accurate forecasting and regular quarterly revenue delivery for specialist product area.

• Communicates company news/product updates to existing customers and prospects

• Identifies and defines use cases for Informatica products. 

• Coordinates through initial launch of use cases on Informatica platforms.

• Effectively address Client satisfaction and issues until resolved. This will include coordinating internal resources that interact with each Client.

• Manage the onboarding process for new select Informatica Clients.

• At this level, incumbents will have journey-level expertise and complete knowledge of the company’s products and services, with full knowledge of their specialization.

• Assigned opportunities/engagements are more complex in nature and expectation of attributed revenue retirement would be higher than lesser-scoped sales specialist role levels.

• Incumbents sell-to and interact with increasingly more senior customer decision maker levels, with more frequent interactions with executive or CXO levels.

Knowledge & Skills

• Seasoned, experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.

• Demonstrated experience using industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.

• Effective presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.

• Thorough understanding of the business and technical contexts of key accounts.

• Enthusiastic self-starter and leads and compels others to get on board.

• Builds consultative effectiveness and establishes trust with internal and external customers.

• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.

Education/Experience

Minimum 5+ years of relevant professional experience.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.