Data Coordination & Systems Support

Purpose Statement:
This role supports and coordinates data systems across the organization to ensure clarity, structure, and sustainable growth. The primary focus is helping teams collect, organize, and maintain accurate data that strengthens decision-making, improves guest retention, and optimizes the overall guest journey. They works alongside key departments to ensure reporting, dashboards, and data processes are aligned, consistent, and reliable. Helps to maintain data accuracy, streamline systems, and ensure information flows efficiently between teams. This role also helps monitor and update website and app data to ensure information is current, accurate, and aligned with organizational needs.

Reports To:
Executive Pastor of Servant Leader Culture

Responsibilities:

Database & Systems Support

Manage and maintain core data systems (Pushpay, Power by Text, Touch Point, etc.)

Prepare and oversee reports, dashboards, and key metrics tracking

Create and manage user profiles, forms, automations, and process workflows

Maintain weekly attendance records and oversee background check processing

Submit and monitor system support tickets to ensure issues are resolved efficiently

Data Integrity & Systems Management

Ensure accurate collection, organization, and storage of organizational data

Maintain and monitor data integrity and consistency across all platforms

Oversee alignment between internal systems to ensure information flows accurately

Maintain structured documentation of data processes and workflows

Identify inefficiencies in current systems and recommend improvements

Reporting & Dashboards

Build, maintain, and update reporting tools and dashboards

Provide consistent, reliable data reports to leadership and department leads

Ensure reporting systems are accurate and easy for teams to understand

Support teams in tracking key metrics related to growth and engagement

Guest Journey & Retention Optimization

Help measure and evaluate the full guest journey from first interaction through ongoing engagement

Track retention, assimilation, and engagement data across ministries or departments

Identify trends or gaps that impact guest follow-up and long-term connection

Support teams in using data to strengthen guest experience and retention strategies

Website & App Data Oversight

Ensure website and app information is accurate and up to date

Coordinate updates to digital platforms to reflect current data and organizational needs

Monitor alignment between digital platforms and internal systems

Cross-Department Coordination

Partner with key stakeholders to support consistent data practices across the organization

Provide guidance and support to teams using data systems

Ensure systems and reporting structures support sustainable growth

KNOWLEDGE, SKILLS, & ABILITIES

Personal relationship with Jesus Christ and heart of a servant leader.

Strong attention to detail.

Good technical understanding and can pick up new tools quickly.

Excellent relational, communication and organizational skills and maintains a positive, can-do attitude; values personal growth and development; and demonstrates passion for positive change/willingness to grow and change with ELC.

Ability to effectively communicate information and ideas in written and verbal formats and build and maintain strong relationships.

Team player, with the confidence to take the lead and guide other departments when necessary

Strong project management or organizational skills.

Proficient in MSOffice Office Suite including Excel, pivot tables, and v-lookups.

ESSENTIAL PHYSICAL REQUIREMENTS TO PERFORM THIS JOB:

A qualified candidate will be able to participate in:

PHYSICAL ACTIVITY

Able to sit/ stand for prolonged periods of time

Able to reach and pull

Able to lift 50 lbs.

Able to lift 30 lbs. over the head

Stooping. Bending body downward and forward by bending spine at the waist.

Kneeling. Bending legs at knee to come to a rest on knee or knees.

Crouching. Bending the body downward and forward by bending leg and spine.

Crawling. Moving about on hands and knees or hands and feet.

Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

PHYSICAL REQUIREMENTS 

Possesses visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.

Able to view a computer screen and various types of type for long periods of time.