Data Center Technician

Data Center Technician

As part of our continued expansion, we are on the lookout for a Data Center Technician (IC1 G2) to join our growing team based in West Palm Beach, Florida. As a Data Center Technician, you will support our customer installations in Hollywood, and Okeechobee and will provide remote support activities across our globally distributed data centers and network. 

We are interested in hearing from candidates who would enjoy a hands-on role supporting customers across the globe. You’ll form part of a wider team who deliver excellence in customer service through diagnosing, resolving, and implementing solutions.

*This role will require 5-days a week and  travel to company or customer locations other than primary employment locations. *

The Role

As a Data Center Technician, you will be responsible for:

Providing technical support to customers in a timely manner. Troubleshooting for a variety of IT infrastructure including servers, disks, network cards and data communications equipment

Providing problem management services by utilizing diagnostic tools to aid in troubleshooting efforts.

Installing, moving, cabling, and configuring servers, storage, and networking equipment (i.e. servers, switches, routers, disk arrays and misc. technology equipment)

Performing additional functions incidental to computer support activities

Performing periodic operational tasks such as but not limited to inventory of related materials, monthly power consumption readings, shipping/receiving etc.

Establishing and maintaining configuration documentation and assisting with general asset and inventory management processes

Assisting the team of network engineers, system administrators and project managers in various projects

Coordinating and liaising with all other IT staff within the company and with any third-party business partners or vendors

Liaising with senior management, product team, sales team, and technology team to serve client needs.

Acting in accordance with legislation both locally and in all jurisdictions is that the Company and its associated companies operate.

Complying with all legal obligations and Company Policies group wide include security, health, and safety requirements.

Being part of an on-call rotation for customer support

Being prepared to travel to company or customer locations other than primary employment locations.

Knowledge, Skills, Qualifications & Experience Required:

Technically minded, this individual will have a minimum of 3 years’ experience in a DC technician capacity.

Have good attention to detail, maintain high quality standards.

Possess thorough understanding of good cabling practices and general understanding of LAN/WAN/Telephony concepts.

Familiarity working with Windows, Microsoft Office, UNIX, and Cisco Systems

Excellent knowledge of server, storage & networking hardware

Expert Knowledge of industry cabling standards.

In depth knowledge of Data Centre critical Infrastructure (UPS/Generators/HVAC/Redundancy etc.)

Works well independently and with others globally on tasks with some technical and management guidance

Ability to work at heights and lift server & network hardware regularly.

Proven experience managing customer support queries and issues.

A proactive approach to work with the initiative to spot potential efficiencies or improvements.

Strong organizational skills with the ability to multi-task and prioritize tasks.

A motivated individual with drive to ensure internal and external deadlines are met.

Attention to detail and ownership of work to ensure it is accurate, meets quality standards, performed on a timely basis along with providing daily reports to the PM and/or customers.

Able to build good productive relationships with other team members and stakeholders of the business in multiple locations.

Strong interest in learning new DC networking concepts and technology.

Our Company

Continent 8 has powered a second digital revolution – a revolution defined by intense, instantaneous, and omnipresent computing power. We have built and secured the world’s most reliable and secure edge network. Our global footprint spans every inhabited continent, and our edge network is local to over 92% of the world’s population.

We regularly fend off some of the most sophisticated attacks in the world and our security solutions are known to provide unmatched protection. We have developed specialized expertise in regulatory environments. We help protect against cyber and political risk, ensuring that our world class network delivers high availability and throughput.

Our secure edge network is globally distributed and serves the world’s most demanding industries. The gaming and financial trading industries depend on us to process billions of dollars’ worth of transactions each day. The transportation and autonomous vehicle industries depend on us to move the world’s population. The energy and utility industries depend on us to power critical infrastructure. Organizations choose Continent 8 when they simply can’t afford to lose connectivity.

We are the Edge Infrastructure-as-a-Service provider of choice for the world’s most demanding customers.