Data Center Technician

Zenlayer Inc. is looking for Internet Data Center (IDC) Engineers/Technicians to station at its data center located in Downtown Los Angeles. The job requires physical strength and shift flexibility to accommodate full IDC service coverage.

Duties & Responsibilities:

Strong working knowledge with servers and network hardware/components, copper and fiber infrastructure installations and testing, data center product support applications, software (Windows, Linux, SSH, RDP, Putty, etc.) configurations and data center infrastructure management (DCIM) related tools.

Complete cabling and installation in server, router, switch according to work orders as well as MACs (Moves/Adds/Changes) orders in designated data centers, including devices receiving, labeling, racking, powering and network connection, configuration, troubleshooting and break-fixing.

Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhere to security and safety of data protection protocols, error logging practices and support operating procedures.

Maintain asset management and compliance with audit, daily log tracking, fulfilling documentation, retention practices and inventory checking. 

Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.

Provide status reporting regarding data center service availability, performance, and capacity utilization.

Coordinate equipment/material receiving, shipping and RMA processing support when required.

Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.

On-call duties as needed. Traveling for on-site service support or deployment when needed.

Required Qualifications:

Must be action oriented – understand task priority and the urgency of meeting deadlines. Well-known who, when, how to troubleshoot networking systems onsite and hands-on hardware updates. Not only do you have a team player mentality, but you are ready to infuse passion into your work in internet networking.

Fluent in Mandarin Chinese (listen, speak, read, and write)

Knowledge of networking, servers and OS. Understand TCP/IP.

Ability to use IDC hand tools.

Ability to lift heavy loads up to 50 lbs. Must be able to work at heights from a ladder and in noisy or confined space. 

Ability to travel 20%+ of time when required.

Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvements.

Excellent communication skills.

Ability to rotate shifts including holidays, off hours (i.e., graveyard shift), weekend and vacation.

Preferred Qualification:

Bachelor’s or higher degree preferred.

More than 1 year of above IDC experience.

Previous managerial position in this category.

Any above-describe IDC qualifications, certifications or rewards.

About Zenlayer:

Zenlayer (www.zenlayer.com) is a global edge cloud services company headquartered in Los Angeles, with branches and affiliates in Shanghai, Singapore and multiple  international locations. Businesses utilize Zenlayer’s platform to deploy applications closer to the users and improve their digital and AI experience. Zenlayer offers edge computer networking and application services up to 300 locations globally. 

Additional Information:

Schedule: Full-time

Job Type: Regular

Work Location: Downtown Los Angeles, CA

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

Zenlayer offers a competitive compensation package, including health, dental and vision insurance, paid holidays, vacation, personal and sick days, 401(k) plan, wellness benefits, etc.

Candidates with US work eligibility will be prioritized as we will not be able to consider candidates who require via sponsorship at this time.