Data Center Operations Technician – Tier III

LightEdge Solutions is an enterprise-grade cloud services and colocation provider dedicated to meeting mission‑critical IT needs. The Data Center Operations Technician – Tier III is a senior technical role responsible for the full lifecycle management, operation, and optimization of LightEdge data center environments. This position oversees day‑to‑day workflow scheduling for DC Operations personnel, ensures strict adherence to industry and organizational best practices, and serves as a subject matter expert across multiple core infrastructure domains.

Tier III Technicians perform and oversee complex maintenance, troubleshooting, and documentation activities across all building systems—power, cooling, security, and fire suppression—while mentoring Tier I and Tier II staff and acting as the designated backup for the Datacenter Operations Manager.

Core Responsibilities :
• Monitor and manage building systems and infrastructure (power, HVAC, biometric security, fire suppression).
• Install servers and networking equipment into racks, including CAT6, fiber, and power cabling.
• Work with project managers and technicians to support new client service installations.
• Receive, document, and process incoming shipments.
• Respond to and resolve alarms affecting infrastructure and services.
• Follow established Change Control processes and execute MOPs accurately.
• Assist with rack and cage layout, installation, labeling, and documentation.
• Support after‑hours on‑call rotation for PMs, break/fix, vendor coordination, and client support.
• Maintain working knowledge of mission‑critical infrastructure systems.
• Work directly with clients to resolve cabinet/cage power and infrastructure issues.
• Promote operational efficiency, uptime, and 24×7 facility availability.
• Coordinate and supervise vendor maintenance for UPS, generators, electrical, cooling, and fire suppression systems.
• Assist with deployment of new client services and IT hardware installations.
• Share technical knowledge with team members to support professional growth.
• Install hardware and structured cabling for new IT service deployments.
• Operate complex electrical systems including generators, transfer switches, PDUs, breaker panels, and UPS systems.
• Support and enhance BMS/EMS building monitoring systems.
• Serve as an SME in one or more areas: Security/Biometrics, CMDB, Electrical, Mechanical, HVAC, BMS, Environmental Systems.

Tier III Related Responsibilities:
• Act as the backup for the Datacenter Operations Manager when needed.
• Create, refine, and enforce standard operating procedures, policies, and MOPs.
• Schedule daily work assignments for DC Operations personnel.
• Lead cross‑training initiatives to strengthen team operational readiness.
• Maintain expertise in mission‑critical building systems (electrical, mechanical, HVAC, security, biometric, environmental).
• Coordinate and lead design/layout of rack and cage environments, including structured cabling and power distribution.
• Conduct and document facility inspections to ensure compliance with certifications.
• Lead major troubleshooting, root‑cause analysis, and long‑term remediation.
• Facilitate and lead data center tours for clients, auditors, and stakeholders.
• Serve as senior technical escalation for complex problems and customer needs.
• Mentor Tier I and Tier II technicians to enhance technical skill sets.
• Perform advanced installation/configuration of cabling systems (Ethernet, telco, CAT6, SM/MM fiber).
• Ensure high standards of availability, security, and reliability across facilities.

Education and Experience :
• A minimum of a two-year technical degree, or 8–10 years of equivalent technical experience, or a relevant military occupational specialty (MOS).
• Expertise in systems such as security/biometrics, CMDB, electrical, mechanical, HVAC, BMS, and environmental systems.
• Experience with computerized and building management systems to support BMS/EMS monitoring.
• Proficiency with Ethernet, telephone, CAT6, and single-mode/multi-mode fiber cabling.
• Experience operating complex electrical systems including generators, transfer switches, PDUs, breaker panels, and UPS systems.
• Understanding of data center cooling systems and airflow management.
• Ability to document policies and procedures thoroughly.
• Strong analytical and problem‑solving skills for gathering data, establishing facts, and drawing conclusions.