Data Analyst | Digital Channels

Data Analyst | Digital Channels

Country: Portugal

About Us

Santander Bank is a leading global financial institution, dedicated to helping individuals and businesses prosper. With a presence in over 10 countries, we provide a full range of banking services, including personal, business, and corporate banking. At Santander, we’re committed to innovation and continuously improving our digital offerings to meet the evolving needs of our customers. Our fintech-driven approach emphasizes leveraging cutting-edge technology to deliver seamless, secure, and personalized financial experiences. Our team is passionate about driving change and making a positive impact in the financial industry.

Job Description

We are looking for a skilled and business-oriented Data Analyst to join our Digital Channels team in Lisbon, Portugal. The ideal candidate will have strong experience in transforming data into actionable insights, supporting decision-making across digital products and customer journeys.

This role requires an analytical mindset combined with a deep understanding of business needs, particularly in digital environments. You will work closely with cross-functional teams to uncover opportunities, optimize performance, and enhance customer experience across our digital platforms.

Key Responsibilities

Data Analysis & Insights Generation:

Analyze complex datasets to identify trends, patterns, and opportunities, transforming data into actionable insights that support business decisions.

End-to-End Data Management:

Perform data extraction, transformation, and analysis using tools such as SQL, SAS, and Data Lake environments, ensuring data quality and reliability.

Business & Product Support:

Collaborate with Product Managers and stakeholders from discovery through to go-tomarket, providing data-driven recommendations to shape product strategies and initiatives.

Dashboarding & Visualization:

Design and develop intuitive, user-friendly dashboards in Power BI, focusing on clarity, usability, and business impact.

Performance & Growth Analysis:

Monitor and analyze key performance metrics across digital channels, supporting optimization initiatives aimed at growth and customer engagement.

Customer Experience Focus:

Leverage data to understand customer behavior across digital platforms and identify opportunities to improve user experience and satisfaction.

Cross-Functional Collaboration:

Work closely with teams including Product, Marketing, Engineering, and Data to ensure alignment and maximize the impact of data initiatives.

Data-Driven Decision Making:

Support stakeholders with insights and recommendations, enabling informed and strategic decision-making across the organization.

Continuous Learning:

Stay up to date with industry trends, data technologies, and best practices in analytics, digital channels, and banking.

Qualifications

• Bachelor's degree in Data Science, Statistics, Economics, Engineering, Computer Science, or a related field.
• 4+ years of experience in data analysis, with a strong focus on generating business insights.
• Hands-on experience with SQL, SAS, and Data Lake environments.
• Proven ability to work across the full data lifecycle: extraction, transformation, and analysis.
• Experience in developing dashboards using Power BI or similar tools.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to translate complex data into clear, actionable insights for business stakeholders.
• Experience working in digital environments and/or digital channels is highly valued.
• Experience or strong interest in the banking or fintech sector is a plus.
• Fluency in Portuguese and English is mandatory. Spanish is a plus.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance.
• Retirement savings plan with company match.
• Professional development opportunities.
• Collaborative and inclusive work environment.

Why Join Us?

Be part of a global team with a strong local presence in one of the world’s leading banks. Play a key role in shaping data-driven decisions within Santander’s digital transformation journey. Collaborate with a talented and diverse team to improve customer experience across digital channels.