Data Analyst, Customer Relations - Remote

OVERVIEW

Reporting to the Senior Director of Customer Relations with a dotted line to the VP, Customer Relations, this role transforms producer and program data into clear insights that enhance the producer experience and support Extended Producer Responsibility (EPR) compliance. The Customer Relations Business Analyst develops reporting, identifies service and process improvements, and collaborates with cross-functional teams to strengthen program delivery within a national Producer Responsibility Organization.

RESPONSIBILITIES

Power BI Report Creation and Visualizing Development:

Design, develop, and maintain Power BI dashboards and reports that provide producers with clear visibility into compliance status, supply data trends, fee obligations, and reporting performance within EPR programs.

Create visually clear and accessible data visualizations that help internal teams and producers understand material recovery outcomes, program performance indicators, and service-level trends to support informed decision making.

Creating Reports and Recommendations for Improvements and Enhancements:

Analyze producer reporting data, customer service trends, and operational performance metrics to identify opportunities to improve producer experience, compliance efficiency, and overall program effectiveness.

Develop comprehensive reports with recommendations that strengthen producer engagement, optimize reporting workflows, reduce errors, and enhance overall responsiveness to regulatory requirements.

Present findings and actionable insights to Customer Relations leadership and cross-functional stakeholders, including Compliance, Operations, and Policy that will drive continuous improvement in producer support and program delivery.

Feeding into Business Strategies and Planning:

Collaborate with internal teams (Compliance, Policy, Operations, Finance, IT) to understand program needs, regulatory deadlines, and producer pain points.

Contribute data-driven insights that inform annual program planning, compliance strategies, producer engagement initiatives, and improvements to EPR reporting cycles.

Support strategic initiatives, such as digital platform enhancements, producer onboarding improvements, and harmonized reporting processes through accurate analysis and relevant performance insights.

Analysis for Executives:

Conduct detailed analyses on producer behavior, reporting trends, fee forecasts, diversion performance, contact center metrics, and risks related to compliance cycles.

Prepare and present executive-level analytical summaries that highlight material trends, regulatory risks, opportunities for program optimization, and customer experience insights across provinces and programs.

Provide data-backed recommendations that support executive decision-making on program improvements, policy alignment, producer engagement strategies, and operational resourcing.

QUALIFICATIONS

Education

Bachelor’s degree in Business Administration, Finance, Economics, Data Science, or related field.

Experience

4+ years in a business analyst, data analyst, customer experience analyst, or operations analyst role.

Proficient in Power BI.

Skilled in Python.

Proficient in Dynamics 365 and/or other CRM software

Strong analytical and problem-solving skills.

Advanced skills in data analysis and statistical software, is an asset.

Knowledge/Competencies/Skills

Excellent communication and presentation skills.

Ability to work collaboratively with cross-functional teams.

Detail-oriented with a strong focus on accuracy and quality.

WORKING CONDITIONS

All CM employees work 40 hours per week, remotely from a home office environment.

Extra or flexible hours may be required on occasion.

PAY TRANSPARENCY

Expected Compensation: 

An annual base salary in the range of $75,000 to $95,000

The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this role.  The actual salary offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.   

Job Vacancy Reason 

This position is a current vacancy.

Artificial Intelligence 

AI is not used during our hiring processes.  

Applicant and Interviewee Communication 

We thank all applicants for their interest. However, only those under consideration will be contacted. 

Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview. 

Record Retention  

Job posting records and associated application forms will be retained for at least three years.  

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.  

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.  

Learn more at circularmaterials.ca.  

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.  

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:  

51% of Circular Materials employees identify as women. 

53% of Circular Materials employees identify as visible minorities. 

97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.  

95% of employees recommend Circular Materials as an inclusive workplace.   

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.  As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs.  We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond. 

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting [email protected]. This email is only used for accommodation requests.