Dari/Farsi Bilingual Support Assistant

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

The Bilingual Support Officer is responsible for the provision of high-quality bilingual support and customer service. The role requires a dedicated client focus to enhance the client experience and deal with any phone and face-to-face enquiries.

Objectives

• Provision of bilingual support for clients, primarily students in the classroom

• Effective communication and workflow between clients, customer service, operational and academic staff

Essential:

• Bi-lingual skills

• Demonstrated face-to-face, phone and email customer service experience

• Demonstrated high level of interpersonal, written, and verbal communication skills

• Good administrative skills and attention to detail

• Ability to remain calm under pressure

• Ability to remain focussed and manage priorities in the face of competing demands

• Demonstrated awareness of a range of cultural perspectives and sensitive approaches relevant to our clients

• Experience in working as part of a team

Desirable:

• Knowledge of programs and contracts

• Previous experience in the education industry

At Navitas Skilled Futures our employee perks and benefits include: 

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join our team and work committed to achieving the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.

How to Apply: 

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

Like to find out more?  

For a confidential discussion please contact: Shelley Barons, Academic Team Leader, 0434 807 284.

About Navitas 

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.